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Customer Care Rep Trainer Jobs in New York

Customer Care Rep I
By Mindlance At New York City Metropolitan Area, United States
Able to perform basic job functions with help from co-workers, specialists, and managers on non-basic issues.
Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Responsible for successfully completing the required basic training.
Must pass the appropriate pre-employment test battery.
Primary duties may include, but are not limited to:
Analyzes problems and provides information/solutions.
Customer Trainer Jobs
By DGA Security At New York, NY, United States
Excellent organization, time management and project management skills.
Educate users on the self-service portal and their ability to run reports, queries and manage users.
2+ years of experience in a client facing position, where you were in a client services/experience role.
Flexibility to interact with all levels within an organization, from Sr. Managers to line level employees.
For specific clients, provide on-site survey of device locations for layout documentation.
Ability to build partnerships and foster collaborative relationships across internal departments.

Are you passionate about helping people and have a knack for training? We are looking for an experienced Customer Care Rep Trainer to join our team and help us provide exceptional customer service! As a Customer Care Rep Trainer, you will be responsible for developing and delivering training programs to our customer service representatives, ensuring they have the knowledge and skills to provide the best customer experience. If you are looking for an exciting and rewarding opportunity, this is the job for you!

Overview:

A Customer Care Rep Trainer is responsible for training customer service representatives on customer service best practices, product knowledge, and customer service policies and procedures. They are also responsible for developing and delivering customer service training programs, providing feedback and coaching to customer service representatives, and monitoring customer service performance.

Detailed Job Description:

The Customer Care Rep Trainer is responsible for developing and delivering customer service training programs to customer service representatives. This includes developing training materials, conducting training sessions, providing feedback and coaching to customer service representatives, and monitoring customer service performance. The Customer Care Rep Trainer will also be responsible for researching customer service best practices, product knowledge, and customer service policies and procedures.

What is Customer Care Rep Trainer Job Skills Required?

• Excellent communication and interpersonal skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Ability to develop and deliver effective training programs
• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures
• Proficiency in Microsoft Office Suite

What is Customer Care Rep Trainer Job Qualifications?

• Bachelor’s degree in a related field
• 3+ years of customer service experience
• 1+ years of customer service training experience
• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures

What is Customer Care Rep Trainer Job Knowledge?

• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of adult learning principles

What is Customer Care Rep Trainer Job Experience?

• 3+ years of customer service experience
• 1+ years of customer service training experience

What is Customer Care Rep Trainer Job Responsibilities?

• Develop and deliver customer service training programs
• Provide feedback and coaching to customer service representatives
• Monitor customer service performance
• Research customer service best practices, product knowledge, and customer service policies and procedures
• Develop training materials
• Conduct training sessions