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Customer Care Rep Trainer Jobs in Kentucky

Customer Service Trainer Jobs
By WSSC Water At , Laurel $75,240 - $127,908 a year
Required Knowledge, Skills, And Abilities
Knowledge of and experience in quality monitoring and developing quality assurance initiatives
Proven ability to contribute new ideas & approaches for improving employees’ skills & knowledge
Manages administrative functions necessary to deliver and document training programs
Demonstrated knowledge in adult learning concepts, instructional design including curriculum design
Demonstrated knowledge of call center operations and customer information systems

Are you passionate about helping people and have a knack for training? We are looking for an experienced Customer Care Rep Trainer to join our team and help us provide exceptional customer service! As a Customer Care Rep Trainer, you will be responsible for developing and delivering training programs to our customer service representatives, ensuring they have the knowledge and skills to provide the best customer experience. If you are looking for an exciting and rewarding opportunity, this is the job for you!

Overview:

A Customer Care Rep Trainer is responsible for training customer service representatives on customer service best practices, product knowledge, and customer service policies and procedures. They are also responsible for developing and delivering customer service training programs, providing feedback and coaching to customer service representatives, and monitoring customer service performance.

Detailed Job Description:

The Customer Care Rep Trainer is responsible for developing and delivering customer service training programs to customer service representatives. This includes developing training materials, conducting training sessions, providing feedback and coaching to customer service representatives, and monitoring customer service performance. The Customer Care Rep Trainer will also be responsible for researching customer service best practices, product knowledge, and customer service policies and procedures.

What is Customer Care Rep Trainer Job Skills Required?

• Excellent communication and interpersonal skills
• Excellent organizational and time management skills
• Ability to work independently and as part of a team
• Ability to develop and deliver effective training programs
• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures
• Proficiency in Microsoft Office Suite

What is Customer Care Rep Trainer Job Qualifications?

• Bachelor’s degree in a related field
• 3+ years of customer service experience
• 1+ years of customer service training experience
• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures

What is Customer Care Rep Trainer Job Knowledge?

• Knowledge of customer service best practices, product knowledge, and customer service policies and procedures
• Knowledge of customer service software and systems
• Knowledge of adult learning principles

What is Customer Care Rep Trainer Job Experience?

• 3+ years of customer service experience
• 1+ years of customer service training experience

What is Customer Care Rep Trainer Job Responsibilities?

• Develop and deliver customer service training programs
• Provide feedback and coaching to customer service representatives
• Monitor customer service performance
• Research customer service best practices, product knowledge, and customer service policies and procedures
• Develop training materials
• Conduct training sessions