Customer Care Supervisor I Jobs in Ohio , Employment

Are you looking for a challenging and rewarding role in customer care? We are looking for an experienced Customer Care Supervisor to join our team and help us provide exceptional customer service. You will be responsible for managing a team of customer service representatives, ensuring customer satisfaction, and resolving customer issues. If you have a passion for customer service and a drive to succeed, this could be the perfect opportunity for you!

Overview The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. Detailed Job Description The Customer Care Supervisor I is responsible for overseeing the customer service team and ensuring that customer inquiries and complaints are handled in a timely and professional manner. This position requires excellent communication and problem-solving skills, as well as the ability to manage multiple tasks and prioritize customer needs. The Customer Care Supervisor I will be responsible for training and supervising customer service representatives, monitoring customer service performance, and resolving customer complaints. The Customer Care Supervisor I will also be responsible for developing and implementing customer service policies and procedures, and ensuring that customer service standards are met. Job Skills Required

• Excellent communication and interpersonal skills

• Strong problem-solving and decision-making skills

• Ability to manage multiple tasks and prioritize customer needs

• Knowledge of customer service policies and procedures

• Ability to train and supervise customer service representatives

• Knowledge of customer service software

Job Qualifications

• Bachelor’s degree in business, customer service, or related field

• At least three years of customer service experience

• At least one year of supervisory experience

Job Knowledge

• Knowledge of customer service policies and procedures

• Knowledge of customer service software

• Knowledge of customer service best practices

Job Experience

• At least three years of customer service experience

• At least one year of supervisory experience

Job Responsibilities

• Train and supervise customer service representatives

• Monitor customer service performance

• Resolve customer complaints

• Develop and implement customer service policies and procedures

• Ensure customer service standards are met

• Handle customer inquiries and complaints in a timely and professional manner