Customer Care Specialist Intermediate Jobs in Virginia , Employment

Are you looking for an opportunity to make a difference in customer service? We are looking for an experienced Customer Care Specialist to join our team and provide exceptional customer service to our clients. If you have a passion for helping people and a knack for problem solving, this could be the perfect job for you!

What is Customer Care Specialist Intermediate Skill Requirements?

• Excellent customer service skills

• Ability to communicate effectively with customers

• Knowledge of customer service principles and practices

• Ability to handle customer complaints and inquiries

• Ability to work in a fast-paced environment

• Ability to multitask

• Proficiency in Microsoft Office

• Knowledge of relevant computer applications

What is Customer Care Specialist Intermediate Qualifications?

• High school diploma or equivalent

• Previous experience in customer service

• Certification in customer service or related field (preferred)

What is Customer Care Specialist Intermediate Knowledge?

• Knowledge of customer service principles and practices

• Knowledge of relevant computer applications

• Knowledge of customer service software, databases, and tools

What is Customer Care Specialist Intermediate Experience?

• Previous experience in customer service

• Experience in a call center environment (preferred)

What is Customer Care Specialist Intermediate Responsibilities?

• Respond to customer inquiries via phone, email, and other channels

• Provide accurate information about products and services

• Troubleshoot customer issues and provide solutions

• Process orders, forms, and applications

• Follow up with customers to ensure their satisfaction

• Update customer information in the customer service database

• Handle customer complaints and escalate issues to supervisors

• Monitor customer service metrics and suggest improvements