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Customer Care Analyst Jobs in Massachusetts

Customer Care Process Analyst
By Toast At Boston, MA, United States
Work with enablement to ensure all team members receive the knowledge needed to follow new or updated process requirements
Assist with project planning, pilots, and project management
Excellent analytical skills with experience using tools such as Excel, Google Sheets, Looker, and Snowflake (Pivot tables, VLookups, data manipulation etc.)
Experience managing multiple projects concurrently while maintaining strong organizational skills
Modify processes for new product offerings
5 years of experience working in a Business, Operations, Data or Analytics environment

Are you looking for a job that allows you to make a difference in people's lives? We are looking for a Customer Care Analyst to join our team and provide exceptional customer service to our customers. As a Customer Care Analyst, you will be responsible for responding to customer inquiries, resolving customer issues, and providing excellent customer service. If you have a passion for helping people and a drive to provide exceptional customer service, this is the job for you!

Overview A Customer Care Analyst is a customer service professional who is responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer complaints, and providing technical support. They must be able to communicate effectively with customers and have a strong understanding of customer service principles and practices. Detailed Job Description A Customer Care Analyst is responsible for providing customer service and support to customers. This includes responding to customer inquiries, resolving customer complaints, and providing technical support. The Customer Care Analyst must be able to communicate effectively with customers and have a strong understanding of customer service principles and practices. They must also be able to troubleshoot customer issues and provide solutions. Job Skills Required
• Excellent customer service and communication skills
• Ability to troubleshoot customer issues
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
• Proficiency in computer applications and software
• Ability to multitask and prioritize tasks
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Proficiency in computer applications and software
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software and applications
• Knowledge of customer service processes and procedures
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience troubleshooting customer issues
• Experience working in a customer service environment
Job Responsibilities
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Provide technical support to customers
• Maintain customer records and documentation
• Monitor customer service metrics and performance
• Follow up with customers to ensure satisfaction