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Customer Care Advocate Jobs in Texas

Benefits Customer Care Advocate
By Gusto At Denver Metropolitan Area, United States
You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
You will own customers' benefit requests from start to finish working directly with insurance carriers on our customer’s behalf.
Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers
You will be expected to work a full-time scheduled shift during our hours of operations.
You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.
Here’s What You’ll Do Day-to-day
Customer Care Advocate Jobs
By Gusto At Denver Metropolitan Area, United States
You will be required to expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
6 months - 2 years of work experience in a customer-facing role
Preferred: 1 - 2 years experience in a contact center environment, and/or processing payroll
Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment.
You will be able to deliver exemplary customer service using a “search first” mentality.
You have the ability to work effectively and full-time in PST/MST time zones.
Customer Experience Advocate Jobs
By Healthcare Highways At Dallas-Fort Worth Metroplex, United States
To fulfill this role, the Customer Experience Advocate will have experience in medical benefits, medical claims and employee eligibility
Two or more years of Healthcare experience in a health plan, provider network, insurance or employee benefit environment
Answer questions and handle problem resolution on benefit, provider or claim issues
Two or more years telephone customer service experience in a related field
Two or more years of medical billing experience (Preferred)
Strong PC skills - Word and Excel required
Customer Care Advocate, Part-Time
By Star Furniture At Houston, TX, United States
Calm and professional communication style with the ability to manage high-stress situations.
Must be self-motivated with good organizational skills and strong attention to detail.
Capture detailed information from the customer to manage and resolve their issue.
Product knowledge to communicate with the customer in an informative and valuable way.
Experience in serving or taking care of the needs of customers.
Empathetic with a desire to go beyond to help resolve customer issues at the first point of contact.
Customer Service Advocate Jobs
By agilon health At Hawaii, United States
Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
Experience in a managed care environment preferred.
Previous experience in Customer/Member services or related function in health care organization preferred.
Minimum educational level, high school diploma. Some college level course work preferred.
Receives inbound calls and responds appropriately to provider, or member, questions and/or concerns.
Answers calls timely and in accordance with the performance standards established within the customer service department.
Customer Advocate Jobs
By Community Choice Financial, Inc. At San Antonio, TX, United States
Adhere to all company policies, procedures, and customer confidentiality requirements
You should have a high school diploma, GED, or equivalent work experience
6 months of customer service experience will be an asset
6 months of cash handling experience will be an asset
Be a proud brand ambassador
Work with customers to find the best financial solutions to fit their needs
Customer Advocate Jobs
By Community Choice Financial, Inc. At Mission, TX, United States
Adhere to all company policies, procedures, and customer confidentiality requirements
You should have a high school diploma, GED, or equivalent work experience
6 months of customer service experience will be an asset
6 months of cash handling experience will be an asset
Be a proud brand ambassador
Work with customers to find the best financial solutions to fit their needs

Are you passionate about providing excellent customer service? We are looking for a Customer Care Advocate to join our team and help us provide outstanding customer service to our clients. If you have a positive attitude and a desire to help others, this could be the perfect job for you!

What is Customer Care Advocate Skill Requirements?

• Excellent communication skills, both verbal and written
• Ability to multi-task and prioritize
• Strong problem-solving and decision-making skills
• Proficiency in customer service software, databases, and tools
• Ability to empathize with customers
• Ability to remain calm and professional in difficult situations

What is Customer Care Advocate Qualifications?

• High school diploma or equivalent
• Previous experience in customer service or related field
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work in a fast-paced environment

What is Customer Care Advocate Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant industry regulations

What is Customer Care Advocate Experience?

• Previous experience in customer service or related field
• Experience working in a fast-paced environment
• Experience with customer service software, databases, and tools

What is Customer Care Advocate Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer complaints and inquiries
• Provide accurate information about products and services
• Maintain customer records and update customer information in the customer service database
• Follow up with customers to ensure their satisfaction
• Monitor