Customer Billing Rep Jobs in Arkansas

Support and comply with the company’s Quality Management System policies and procedures.

Assist with insurance eligibility details required for kit shipment and patient billing requirements.

Interact with providers, patients, and payors to answer questions around claim denials, billing statements, Explanation of Benefits (EOB), and/or payment options.

Perform all job duties according to contact center policies and procedures.

Demonstrate excellent verbal and written English communication skills.

Ability to apply knowledge of customer service principles and practices.

Participates in a variety of unit and hospital educational programs to maintain current skill and competency levels.

Excellence in clinical care, service and communication

Collaborative within our institution and with others who share our mission and goals

Leadership that set the standard for pediatric health care today and innovations of the future

Accountability to our patients, community and each other for providing the best in the most cost-effective way.

Meets or exceeds timeliness and accuracy expectations on a daily basis.

Computer Skills: Significant experience with Microsoft Office applications (e.g., Word, Excel, PowerPoint).

Fielding questions from clients, account managers and Billing Department, and others.

Meeting all requirements relative to client billings including specific customer guidelines, procedures, and deadlines.

Preparing special documents as required by clients or managers.

2+ years experience in an administrative/customer service environment is required.

1+ years experience in billing preferred.

Organizational and time management skills; must be self-motivated and able to work independently.

Provides support and feedback as needed for product launches, continuous improvement activity and content management.

This might be you if you have the following skills and abilities:

Works independently with transportation and delivery partners to ensure excellent service and experiences.

Performs additional responsibilities as requested to achieve business objectives.

Highly developed interpersonal skills and ability to exhibit positive customer service.

Follows basic inventory management disciplines for managing workload.

Requires technical / investigation and trouble shooting skills.

Minimum of three years experience customer service in a fast paced environment

Technical / investigation and trouble shooting skills are required

Communication skills both written and verbal

Experience with Microsoft Office with a focus on Outlook, Excel, Word and OneNote

Work from home! This job is 100% remote!

You are organized in the way you manage your workload in order to deliver meaningful results

You own our doctor/patient experience! Create experiences for our doctors and patients that will leave a positive, lasting impression

Excellent written and verbal communication skills

Expected hourly wage: $21 - 24.75 / hr depending on experience & location

You are bilingual! This person must be fluent in both English and Spanish

Ad hoc analysis and project support as requested by management

This is a remote position*** What Formstack Offers for Full-Time Employees in the US and Canada:

1-3 year experience in a customer service role focused on billing and/or collections

Working knowledge of billing concepts, particularly SaaS billing

Excellent written and verbal communication skills (English required)

The ability to effectively multi-task, manage multiple deadlines, and prioritize assignments