Customer Assistance Call Center Agent Jobs in Virginia , Employment

Are you looking for a job that offers great customer service and the opportunity to make a difference? Look no further! We are looking for a Customer Assistance Call Center Agent to join our team and provide exceptional customer service to our customers. If you have a passion for helping others and a commitment to excellence, this could be the perfect job for you!

Overview Customer Assistance Call Center Agents provide customer service and technical support to customers over the phone. They are responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. Detailed Job Description Customer Assistance Call Center Agents are responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. They must be able to listen to customer needs, provide accurate information, and offer solutions to customer problems. They must also be able to handle difficult customer situations in a professional manner. Job Skills Required

• Excellent communication skills

• Ability to remain calm and professional in difficult customer situations

• Ability to multitask and prioritize tasks

• Knowledge of customer service principles and practices

• Knowledge of products and services

• Knowledge of computer systems and software

• Ability to work independently and as part of a team

Job Qualifications

• High school diploma or equivalent

• Previous customer service experience

• Ability to type at least 25 words per minute

• Ability to pass a background check

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of products and services

• Knowledge of computer systems and software

Job Experience

• Previous customer service experience

Job Responsibilities

• Respond to customer inquiries and complaints

• Provide accurate information about products and services

• Resolve customer complaints in a professional manner

• Offer solutions to customer problems

• Follow up with customers to ensure satisfaction

• Document customer interactions in the customer service database