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Customer Assistance Call Center Agent Jobs in Colorado

Customer Service Agent (Dhs Call Center) - Denver Human Services
By City and County of Denver At , Denver, Co $19.72 - $29.58 an hour
Conducts research, using the Colorado Benefits Management System (CBMS), to provide customers with answers to inquiries or problems
Education & Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
At least two years of high-volume, direct contact customer service experience
Previous experience in high-pressure, quality-oriented professional environments
Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
Experience: Two (2) years customer service experience in a call center environment

Are you looking for a job that offers great customer service and the opportunity to make a difference? Look no further! We are looking for a Customer Assistance Call Center Agent to join our team and provide exceptional customer service to our customers. If you have a passion for helping others and a commitment to excellence, this could be the perfect job for you!

Overview Customer Assistance Call Center Agents provide customer service and technical support to customers over the phone. They are responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. Detailed Job Description Customer Assistance Call Center Agents are responsible for responding to customer inquiries, resolving customer complaints, and providing helpful information about products and services. They must be able to listen to customer needs, provide accurate information, and offer solutions to customer problems. They must also be able to handle difficult customer situations in a professional manner. Job Skills Required
• Excellent communication skills
• Ability to remain calm and professional in difficult customer situations
• Ability to multitask and prioritize tasks
• Knowledge of customer service principles and practices
• Knowledge of products and services
• Knowledge of computer systems and software
• Ability to work independently and as part of a team
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Ability to type at least 25 words per minute
• Ability to pass a background check
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of products and services
• Knowledge of computer systems and software
Job Experience
• Previous customer service experience
Job Responsibilities
• Respond to customer inquiries and complaints
• Provide accurate information about products and services
• Resolve customer complaints in a professional manner
• Offer solutions to customer problems
• Follow up with customers to ensure satisfaction
• Document customer interactions in the customer service database