Customer Advocacy Coordinator Jobs

Basic computer skills and data entry with speed and accuracy is required.

Manage payer, provider and patient complaint resolution.

3 years of experience in an Operations/Production support role.

Knowledge of department systems and processes, CareCentrix business protocols, and regulatory compliance (preferred).

Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.

Advancement opportunities, professional skills training, and tuition Reimbursement

Demonstrated project management skills, including prioritization and organizational skills.

Project management of customer issues escalated beyond the standard processes.

5 years of experience and knowledge of GE Healthcare customer support processes (e.g. Sales, Installation, Applications, Service, Quality).

Proven field experience working with GEHC Customers.

Demonstrated knowledge of GEHC products.

Previous work experience with SalesForce.Com.

You are excited to learn new technical systems and work with datasets (No previous experience with Salesforce or Looker required).

You care deeply about education and share our organization's commitment to racial and economic equity in America's public schools.

Research current fundraising policies of school districts that impact teachers using DonorsChoose

Record research findings in Salesforce

Help with district meeting scheduling and other administrative communications by conducting outreach to school district administrators and responding to their inquiries

Work cross functionally to support district needs

·Competence in basic office management, record keeping, and computer skills.

·Experience providing empowerment-based models of support including harm reduction and trauma-informed care.

·Knowledge of local community service agencies.

·Excellent verbal and written communication skills.

The duties of this position include and are not limited to the following:

·Interact with all survivors utilizing trauma-informed care and harm reduction models of services.

Minimum 3-5 years of experience; 2 years in a team lead or manager role

Manage proactive engagement strategy with community specialists on review sites and social media.

You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.

Knowledge of the construction or solar industry preferred

Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.

Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap

Work closely with customer and product management to understand new requirements and upcoming product releases and new potential customer value opportunities.

Ideal candidate will have prior experience selling Contract Lifecycle Management solutions.

Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.

Ability to identify & create new sales opportunities and manage complex sales cycles.

Experience in managing large Fortune 500 engagements.

Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.

Effective communication and problem-solving skills

Professionally answer incoming calls and address customer needs appropriately

Promptly respond to online customer inquires

Maintain databases by entering information accurately and in a timely manner

High School Diploma or GED certificate required

Ability to enter data accurately and quickly

Manage marketing campaigns end-to-end: from ideating experiments, developing campaign strategy, to driving execution of the campaign through completion

3-5 years experience in marketing, growth, analytics, or related roles

Proven hands-on experience with retention marketing and an ability to motivate customers to take action

Excellent written and verbal communication skills, particularly in personal communications

[Bonus] Experience designing & executing successful multi-channel segmented marketing campaigns, ideally for a networking, freemium and/or SAAS product

[Bonus] Experience with no-code tools and their application in enhancing customer experiences

Excellent project and time management skills

Strong relationship-building skills, experience with customer advocacy, and the ability to develop collaborative relationships with customers and cross-functional internal stakeholders.

Monitor and manage the company's social media accounts, including scheduling posts, responding to comments and messages, and monitoring brand mentions.

At least 3 years of experience in B2B marketing/marketing communications.

Outstanding storytelling and communication skills; proven ability to craft engaging stories.

Ability to manage customer approval processes, including legal

2+ years of experience in customer advocacy, customer success, account management, or a similar role.

Strong project management and organizational skills, with the ability to handle multiple priorities and deadlines.

Provide product feedback given by customers to the product management and product marketing teams.

Familiarity with customer relationship management (CRM) systems and customer advocacy platforms is a plus.

Manage a library of up-to-date customer success stories, logo usage, and a list of referenceable customers.

Develop deep knowledge of existing client content to support marketing plays.

Overseeing the daily operations of the Cougar Cupboard Food Pantry including incoming and outgoing inventory, volunteer management, and the client experience.

One (1) year experience in Case Management, Social Work or Student Support Services.

Two (2) + years of experience in case management, social work, or student support services.

Master's Degree in social work, education, human services or related field OR equivalent combination of experience and education.

Helping students access stable housing, benefits and community assistance programs, and campus and community resources.

Providing consultation for campus community members seeking advice about services for students in need and aligning campus strategies across departments.

8 years of management experience

Identify customer service breakdown areas, provide recommendations for improvement to Frontier management, and ensure implementation of approved projects.

Participate in training, seminars or any programs that provide opportunity to grow, learn, and improve managerial skills and customer resolution skills.

Review the design, flow, and customer experience of the CR call, chat, and email flows to ensure the best utilization.

Ensure that CR is current and knowledgeable of overall Company policy changes.

Minimum 6 years contact center, customer service center or airline experience required, including the areas of operations and/or customer care

Minimum 3-5 years of experience; 2 years in a team lead or manager role

Manage proactive engagement strategy with community specialists on review sites and social media.

You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.

Knowledge of the construction or solar industry preferred

Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.

Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap

Excellent project management skills, with the ability to prioritize and manage multiple projects simultaneously while delivering high-quality results.

Manage relationships with external partners and vendors as needed.

Excellent written and verbal communication skills, with the ability to craft compelling messaging and content that resonates with our target audience.

Strong analytical skills, with the ability to use data to drive insights and make informed decisions that improve our advocacy efforts.

Great collaboration skills, with ability to influence, communicate and work effectively with cross-functional teams.

Experience with marketing automation platforms, CRM systems, and customer analytics tools.

5+ years of customer marketing experience, preferably with running customer reference programs, advocacy community programs

Customer-centric mindset and experience serving as the voice of the customer

Experience with content production and editorial storytelling

Exceptional communication skills, both written and verbal

Support building a healthy customer advocacy pipeline, recruitment and request fulfillment process

Vet advocate leads* internally prior to contacting the customer

Storyteller: Bachelor's degree in marketing, copywriting, or related field with 2-4 years of experience

Communicator: You’ve created a collection of collateral and marketing communications. Your excellent written and oral communication skills are top notch.

Detail Oriented: You have a keen attention to detail with exceptional analytical and organizational skills.

Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program

Major Responsibilities (How Will I Make an Impact?):

Don’t meet every single requirement?

Minimum 3-5 years of experience; 2 years in a team lead or manager role

Manage proactive engagement strategy with community specialists on review sites and social media.

You’ve got a passion for customer engagement, with a mind for logistics, balancing customer experience with operational efficiency.

Knowledge of the construction or solar industry preferred

Ensure proactive outreach occurs to all NPS detractors and passives in less than 2 hours.

Engage in evolving the Voice of Customer program and work with cross-functional teams to build a strategic roadmap

● Provide supplemental and logistical support on grants management, reporting, data and compliance

Salary is commensurate with education and experience.

Conduct Intakes for legal program, open and manage physical and electronic case files.

Receive calls and communications from clients and Advocate/Case Managers.

● Perform other responsibilities as needed, including duties as part of ATASK’s overall staff

or responsibilities that are required by the employer