Corporate Services Concierge Jobs

Exceptional people management skills to build a strong team and a culture of collaboration, community learning and knowledge-sharing.

Deep experience and understanding of the application of Facilities Management Operations and Lab Operations principles (where applicable), concepts, practices, and standards.

Exceptional stakeholder management skills, including with senior executives and Laboratory owners.

Provide leadership of FC Laboratory Services program and Corporate Laboratory Asset Management Program.

Fluency with EH&S compliance and crisis management practices

Collaboratively engage with Procurement partners to deliver high-quality services, invest, and manage.

Resolve pharmacy calls concerning benefit coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements

Resolve incoming calls concerning members eligibility, benefits, provider information, clinical and pharmacy needs

Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing

Requires at least 3 years of prior relevant experience

Coordinate membership changes such as member’s primary care physician

Analyze available programs, determine program eligibility, and connect member to appropriate BSC vendors, Health Advocates, Social Workers, Pharmacy Techs, and Pharmacists

Experience: 1 year of relevant work experience (in addition to education requirement).

Other Knowledge, Skills or Abilities Required

Certificates, Licenses, Registrations or Other Requirements

Excellent verbal, written and analytical skills

Balances team and individual responsibilities and helps build a positive team spirit

Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.

Comprehensive resolution of pharmacy calls concerning benefits coverage, co-pays, formulary coverage, vacation overrides, and utilization management requirements

Review and analyze member claims for accuracy as well as member education on how benefits are applied

Resolve incoming calls concerning member's eligibility, benefits, provider information, monthly premium billing, clinical and pharmacy needs

Compose routine and non-routine correspondence to answer benefits/provider inquiries in writing

Requires at least 3 years of prior relevant experience

Requires basic job knowledge of Microsoft Suite systems and the ability to use applications on a computer proficiently

This is NOT a remote position. This is a hybrid position – 3 days in office, 2 days work from home.

Manage risk and create value

5+ years of experience working with in a strategic sourcing role

Experience sourcing corporate services for a manufacturing company

Work cross-functionally with stakeholders and other departments in the company

Develop and lead strategies for the assigned categories

Minimum education requirement: Associate degree, bachelor’s degree preferred

Support the Manager and the Director of Corporate Services with specific tasks (i.e., space planning, daily operations, invoicing and financial responsibility)

10+ years of administrative and/or concierge experience

Excellent organizational and communication skills, both oral and written

Five to eight weeks of PTO annually based on years of experience; eleven additional holidays per calendar year

All Medical/Dental/Vision benefits start day one with the company; low employee premiums