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Contact Centre Operations Associate Director Jobs

Sales Associate-8006 Bakers Centre, Pa19132
By Five Below At , Philadelphia, 19132

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Contact Centre Representative: Gec Educator - Remote
By Lululemon At , $16.65 - $23.43 an hour
A hardwired internet speed with a minimum of 50Mbps orgreater is a role requirement. Hotspots dial-up and wirelessconnectivity aren't allowed.
Employees must use lululemon provided devices, not personal devices.
Must be able to work from their place of residence that is a quiet, distraction-freeenvironment
Recommended connection should have less than 120ms of latency (ping)
We are currently hiring into the following shift rotations:
As a GEC Educator, you will:
Associate Director, Operations Jobs
By PM Group At San Francisco, CA, United States

RECRUITMENT AGENCIES NEED NOT APPLY

Product Operations Lead | Kenwood Towne Centre
By lululemon At Cincinnati, OH, United States
Some experience with inventory management, product or visual merchandising, stocking, or planning and logistics including using business technology to accomplish work
Engage team members in inventory management by creating a fun and productive atmosphere for the shift.
Proactively plan, prioritize, manage, and lead inventory processing and accuracy activities in accordance with standard operating procedures (SOPs).
1 year of work experience
Some experience in leading, mentoring, delegating or process implementation with others
Education: High school diploma/GED/equivalent, or above
Retail Office Associate - Reeds Jewelers, Mount Pleasant Towne Centre
By REEDS Jewelers At Mount Pleasant, SC, United States

REEDS Jewelers is a family owned jewelry retail company celebrating its 75th anniversary in 2021. We’re proud of our highest professional standards of quality merchandise, superior customer service, ...

Associate Director, Care Operations
By Brightside Health At United States
Experience in areas of strategic planning, business development, financial management, program development, quality improvement and project management
Manage day–to-day clinical operations, including meeting defined SLA’s, quality standards, and production metrics
Manage the operational plans, initiatives, and new programs that support member care operations
Monitor the department budget for controlling operational expenses and areas for improvement in collaboration with Finance
All other duties as assigned including department-specific functions and responsibilities
Have 5-10 years of leadership experience in a complex, multi-faceted healthcare environment (mental and behavioral health a plus)
Sales Director- Customer Experience & Contact Centre Markets - Dallas - Us
By Acqueon At Dallas, TX, United States
CRM, EHR and case management systems
Proactive, outbound customer engagement/Campaign Management
Develop and manage territory prospect accounts in the regions of the US with a focus on new logo
Continuous learning about Acqueon offerings, successes, and business ecosystem in order to share and bring insights to ATPs, and prospects
Excellent leadership and communications skills required
Experience in working collaboratively with ATPs to design and deliver effective business proposals.

Are you an experienced Contact Centre Operations professional looking for an exciting new challenge? We are looking for an Associate Director to join our team and lead our Contact Centre Operations. You will be responsible for developing and implementing strategies to ensure the highest level of customer service and satisfaction. You will also be responsible for managing and developing a team of Contact Centre professionals to ensure they are meeting their goals and objectives. If you are an experienced leader with a passion for customer service and operations, this is the perfect opportunity for you!

Overview The Contact Centre Operations Associate Director is responsible for the overall management and operations of a contact centre. This includes overseeing the day-to-day operations, developing and implementing strategies to improve customer service, and ensuring that customer service standards are met. The Associate Director will also be responsible for managing the contact centre staff, providing training and development opportunities, and ensuring that customer service goals are met. Detailed Job Description
• Develop and implement strategies to improve customer service and ensure customer service standards are met
• Manage the contact centre staff, including hiring, training, and development
• Monitor customer service performance and ensure customer service goals are met
• Develop and implement customer service policies and procedures
• Monitor customer feedback and ensure customer satisfaction
• Develop and maintain relationships with customers and vendors
• Analyze customer service data and trends to identify areas for improvement
• Develop and implement strategies to increase customer loyalty
• Ensure compliance with applicable laws and regulations
• Develop and manage budgets for the contact centre
• Monitor and evaluate contact centre performance
• Develop and implement strategies to reduce customer service costs
Skill Requirements
• Excellent customer service and communication skills
• Strong organizational and problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple tasks and prioritize workload
• Knowledge of customer service principles and practices
• Knowledge of contact centre operations
• Knowledge of applicable laws and regulations
• Proficiency in Microsoft Office Suite
Qualifications
• Bachelor’s degree in Business Administration, Management, or related field
• 5+ years of experience in contact centre operations
• Previous experience in a supervisory or management role
• Knowledge of customer service principles and practices
• Knowledge of contact centre operations
• Knowledge of applicable laws and regulations
Knowledge
• Knowledge of customer service principles and practices
• Knowledge of contact centre operations
• Knowledge of applicable laws and regulations
• Knowledge of customer service metrics and analytics
• Knowledge of customer service software and systems
Experience
• 5+ years of experience in contact centre operations
• Previous experience in a supervisory or management role
• Experience in developing and implementing customer service policies and procedures
• Experience in developing and implementing strategies to improve customer service
• Experience in analyzing customer service data and trends
• Experience in developing and managing budgets
Responsibilities
• Develop and implement strategies to improve customer service