Associate Director, Care Operations

Associate Director, Care Operations - Brightside Health - 100% Remote in U.S.

Brightside Health () is committed to delivering life changing mental health care to everyone who needs it. At Brightside, we are dedicated to providing the highest quality virtual mental health care using evidence-based therapy and medication treatments enhanced by digital mental health tools with proven outcomes to maximize access to care. We value collaboration, and an action-oriented approach to deliver safe, ethical and effective care to a broad spectrum of behavioral health needs. Our organization is growing rapidly and is attracting the brightest and most innovative talent in the industry.

We take an action-oriented, purposeful approach with everything we do and seek out team members who value collaboration and thoughtful prioritization. As a result, our organization is looking for the brightest and most innovative talent in the industry. We can promise you that, as a member of the Brightside team, you’ll have the opportunity to collaborate alongside smart and driven people while growing your professional skills.

We’re looking for an Associate Director of Care Operations to oversee Brightside’s virtual clinical practice operations as well as lead programs and administrative processes that support care service delivery, efficiency, and process improvement. This individual will manage operations in accordance with performance indicators related to budget, productivity, quality and patient, provider, and staff satisfaction under the guidance of the Vice President of Clinical Operations. The Administrative Director will work cross-functionally with Clinical Leadership, Quality, Compliance, Network Operations, Member Services, Commercial, Product, and Finance to manage and improve the patient experience and increase operational efficiency.

What you’ll be doing as Associate Director of Care Operations:

• Work closely with the Director of Member Services, and Quality to effectively resolve member complaints and grievances and drive improvement work based on root cause analyses and trends
• Drive initiatives that support KPIs and develop the action or improvement plans when performance is off track
• Adhere to human resources, safety, HIPAA and compliance policies
• Manage day–to-day clinical operations, including meeting defined SLA’s, quality standards, and production metrics
• Support the Vice President of Clinical Operations in implementing and managing organizational goals and OKRs
• All other duties as assigned including department-specific functions and responsibilities
• Monitor the department budget for controlling operational expenses and areas for improvement in collaboration with Finance
• Manage the operational plans, initiatives, and new programs that support member care operations
• Provide administrative leadership and make decisions to ensure staff, materials, and financial resources are used efficiently
• Collaborate and work closely with Network Operations and Quality to ensure providers and staff adhere to standard operating procedures, while promoting and ensuring consistent and efficient delivery of member care services

Requirements:

• Are a proactive problem solver
• Are passionate about operations, healthcare innovation, and telemedicine
• Can take initiative and thrive in a semi-structured and dynamic work environment
• Strong knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes
• Have an MHA or MBA with a healthcare focus
• Are a meticulously organized and detail-oriented executor
• Significant knowledge of applicable federal and state laws and regulations pertaining to the healthcare industry
• Have experience managing KPIs and developing OKRs
• Experience in areas of strategic planning, business development, financial management, program development, quality improvement and project management
• Driven to have a positive impact
• Are an effective oral and written communicator
• Have 5-10 years of leadership experience in a complex, multi-faceted healthcare environment (mental and behavioral health a plus)
• Strong knowledge of relevant regulatory and compliance environments

Benefits:

• 401k Plan
• Parental Leave
• Work remotely and whatever schedule works best for you
• Life Insurance & Short / Long Term Disability
• Unlimited PTO and sick leave
• A competitive salary
• Stock options so you have equity
• Fully paid for comprehensive health care (medical, dental, vision)
• Pet Insurance
• Additional memberships and perks

Final offer amounts are determined by multiple factors including geographic location as well as candidate experience and expertise. If you have questions on compensation bands, please ask your recruiter.

Brightside Health is committed to equal employment opportunities for all team members. Every decision we make regarding employment is solely based on merit, competence, and performance. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We realize the full promise of diversity and want you to bring your whole self to work every single day.

Research shows that underrepresented groups typically apply only if they meet 100% of the criteria listed. At Brightside, we are dedicated to fair play and encourage women, people of color, and LGBTQ+ job seekers to apply for positions even if they don’t check every box for the role.

We know that diversity makes for the best problem-solving and creative thinking, and are committed to equity and inclusion. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for. We’re an Equal Opportunity Employer and do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

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