Contact Center Supervisor Jobs in Ohio

Manage budget at assigned centers through the effective management of volumes, inventory, and labor hours.

Develop departmental training material based on current workforce skillset, manage training schedules, and forecast future training needs to meet Company goals.

Manage and analyze daily/weekly/monthly operational statistics related to patient volume, modality volume, front desk productivity, TOS/Billing accuracy.

Manage labor audits and review staff scheduling to maximize efficiency.

Identify methods to continuously improve internal processes and increase patient satisfaction efficiently with employee engagement.

Take an active part in listening to the voice of the customer by periodically making waiting room rounds.

Prior military move management experience.

Continually maintain a working knowledge of all services and requirements for processing customer orders.

Preferred experience working in a multi-channel contact center environment remotely.

May perform other related duties and responsibilities as assigned and/or required

Undergraduate degree or equivalent experience in lieu of degree.

3+ years minimum supervisory/leadership experience in a call/contact center environment.