Contact Center Supervisor Jobs in Arkansas

Bachelor’s Degree in Business, Education, Communications, or related field or equivalent work experience

Additional Qualifications (behavioral traits, certifications, etc.)

Manage weekly training and quality assurance workload, while collaborating with leadership team to ensure programs are executed effectively.

Evaluate delivery of training programs and provide coaching to develop trainer facilitation skills.

Support the Knowledge Database through feedback, as well as written content.

Lead quality assurance calibrations with a focus on the overall customer experience.

Prior military move management experience.

Continually maintain a working knowledge of all services and requirements for processing customer orders.

Preferred experience working in a multi-channel contact center environment remotely.

May perform other related duties and responsibilities as assigned and/or required

Undergraduate degree or equivalent experience in lieu of degree.

3+ years minimum supervisory/leadership experience in a call/contact center environment.