Contact Center Service Representative Jobs in California

Remain current on service delivery trends in Contact Centers and recommend proactive strategies for effective contact center volume trend management.

Provide and continually evolve meaningful reporting on call center performance to Executive Management.

Communicate results of sales referrals, service levels and operational impacts to management as appropriate or requested.

Provide effective leadership to employees and conduct manager evaluations.

Named "Best-in-State" Employer by Forbes for second consecutive year and counting.

Proactively research, develop, and implement strategic initiatives to achieve maximum member satisfaction.