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Contact Center Operator Jobs in North Carolina

Service Center Operator B | Goldsboro
By Ryerson At Goldsboro, NC, United States

Position Description Ryerson has an opportunity for a Service Center Operator position. As a Service Center Operator you are responsible for ensuring the material meets a customer's expectations ...

Contact Support Center Supervisor
By Acentra Health At Cary, NC, United States
Do you value care management and quality improvement?
Assists in the training of customer service staff and conducts customer service staff performance management sessions.
Consults with management staff on complicated or complex unresolved issues or precedent setting decisions.
Proficient in call center technologies/customer service management systems.
Are you an experienced Customer Service Supervisor looking for a new challenge?
Reviews phone data to monitor the customer experience and representatives statistics in order to maintain appropriate criteria.
Supervisor Contact Center Jobs
By North Carolina Department of Revenue At Nash County, NC, United States
Prior supervisory/managerial experience preferred. Fluent Spanish speaking skills are preferred.
Ability to establish and maintain effective working relationships from various levels of management
Demonstrated experience in general state tax law knowledge and payment plans with an understanding of departmental policies and procedures
Possess excellent oral and written communication skills
NC Department of Revenue Internal Posting******
Ability to effectively lead a group of employees and demonstrate good judgment
Contact Center Qa Analyst
By Epiq Systems, Inc. At , , Nc
Ability to effectively communicate with co-workers, peers, and management through written and verbal communication
Must have strong experience the areas of staff development and direction, training, quality control, and document preparation.
Conduct daily quality assurance reviews of CSR calls
Provide QA scores and feedback to leads for it to be delivered to CSRs
Resolve any complex quality assurance disputes arising from completed QA questionnaires
Help QA Supervisor in facilitating and leading weekly QA calibration sessions

Are you looking for a job that allows you to use your customer service skills to make a difference? Join our team as a Contact Center Operator and help us provide exceptional customer service to our clients!

Overview A Contact Center Operator is a customer service professional who works in a call center environment. They are responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to handle customer inquiries, provide accurate information, and resolve customer issues in a timely manner. Detailed Job Description A Contact Center Operator is responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to answer customer inquiries, provide accurate information, and resolve customer issues in a timely manner. They must also be able to handle customer complaints and escalate them to the appropriate department. They must be able to provide accurate information to customers and be able to explain complex topics in a simple and easy to understand manner. Job Skills Required
• Excellent communication skills
• Ability to multi-task
• Strong customer service skills
• Ability to remain calm under pressure
• Knowledge of customer service software
• Knowledge of call center operations
• Ability to work independently
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of call center operations
• Ability to type at least 25 words per minute
Job Knowledge
• Knowledge of customer service software
• Knowledge of call center operations
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer customer inquiries via phone, email, or other communication channels
• Provide accurate information to customers
• Resolve customer issues in a timely manner
• Handle customer complaints and escalate them to the appropriate department
• Provide customer service best practices
• Follow customer service policies and procedures
• Maintain customer records and update customer information in the system