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Contact Center Operator Jobs in Georgia

Service Center Operator B | Norcross
By Ryerson At Norcross, GA, United States

Position Description Ryerson has an opportunity for a Service Center Operator position. As a Service Center Operator you are responsible for ensuring the material meets a customer's expectations ...

Contact Center Quality Auditor
By HomeSafe Alliance At Atlanta, GA, United States
Prepare internal scorecards for contact center representatives with related knowledge management aids and a way forward for success.
Military move management experience, Military experience and/or immediate family member of a military member while on active duty.
Review customer feedback and other metrics and provide contact center management with regular performance reports of representatives.
May perform other related duties and responsibilities as assigned and/or required.
2 years of experience in a contact center environment.
1 year of experience scoring and rating customer interactions in a contact center environment.
Service Center Operator B | Augusta
By Ryerson At Duluth, GA, United States
Forklift, Overhead Crane, and good computer skills are a plus.
Experience working in a metals warehouse setting preferred.
Assembling material for shipment or machines in accordance with specifications and instructions on orders
Selecting material from specific heats or for physical condition in accordance with instructions on orders
Recording necessary information on receiving tickets or other documents
Perform tallying, stamping, and sorting as required

Are you looking for a job that allows you to use your customer service skills to make a difference? Join our team as a Contact Center Operator and help us provide exceptional customer service to our clients!

Overview A Contact Center Operator is a customer service professional who works in a call center environment. They are responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to handle customer inquiries, provide accurate information, and resolve customer issues in a timely manner. Detailed Job Description A Contact Center Operator is responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to answer customer inquiries, provide accurate information, and resolve customer issues in a timely manner. They must also be able to handle customer complaints and escalate them to the appropriate department. They must be able to provide accurate information to customers and be able to explain complex topics in a simple and easy to understand manner. Job Skills Required
• Excellent communication skills
• Ability to multi-task
• Strong customer service skills
• Ability to remain calm under pressure
• Knowledge of customer service software
• Knowledge of call center operations
• Ability to work independently
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of call center operations
• Ability to type at least 25 words per minute
Job Knowledge
• Knowledge of customer service software
• Knowledge of call center operations
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer customer inquiries via phone, email, or other communication channels
• Provide accurate information to customers
• Resolve customer issues in a timely manner
• Handle customer complaints and escalate them to the appropriate department
• Provide customer service best practices
• Follow customer service policies and procedures
• Maintain customer records and update customer information in the system