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Contact Center Operator Jobs in California

Risk Operations Center Operator
By Tesla At Fremont, CA, United States
Excellent written and verbal communication skills
Prior experience in a security operations center, GSOC, corporate intelligence program or similar is highly preferred
Experience using Everbridge VCC, Dataminr, and ISOS/Travel Tracker is a plus
Family-building, fertility, adoption and surrogacy benefits
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Virtual Contact Center Supervisor
By Tactis At Montebello, CA, United States
Education. you have at a minimum, a high school diploma or equivalent.
Remote. this position works 100% from a dedicated home office.
Regular. this is a full-time direct hire position.
A Qualified Virtual Contact Center Supervisor Will Supervise a Team Of Guides And Has

Are you looking for a job that allows you to use your customer service skills to make a difference? Join our team as a Contact Center Operator and help us provide exceptional customer service to our clients!

Overview A Contact Center Operator is a customer service professional who works in a call center environment. They are responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to handle customer inquiries, provide accurate information, and resolve customer issues in a timely manner. Detailed Job Description A Contact Center Operator is responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to answer customer inquiries, provide accurate information, and resolve customer issues in a timely manner. They must also be able to handle customer complaints and escalate them to the appropriate department. They must be able to provide accurate information to customers and be able to explain complex topics in a simple and easy to understand manner. Job Skills Required
• Excellent communication skills
• Ability to multi-task
• Strong customer service skills
• Ability to remain calm under pressure
• Knowledge of customer service software
• Knowledge of call center operations
• Ability to work independently
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of call center operations
• Ability to type at least 25 words per minute
Job Knowledge
• Knowledge of customer service software
• Knowledge of call center operations
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer customer inquiries via phone, email, or other communication channels
• Provide accurate information to customers
• Resolve customer issues in a timely manner
• Handle customer complaints and escalate them to the appropriate department
• Provide customer service best practices
• Follow customer service policies and procedures
• Maintain customer records and update customer information in the system