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Contact Center Operator Jobs in Collin, Texas

Technical Product Lead - Contact Center
By Toyota North America At Plano, TX, United States
Responsible for performance management of five (6) + factory resources, including coaching and development of less experienced resources.
Responsible for Cloud Based customer digital experience and ability to manage the CCaaS platform.
Perform lifecycle management of products to a risk-based approach for production currency, software upgrades, and/or configuration updates.
Provide call analytics and reporting capabilities on all new channels.
Lead cross-channel teams to design, develop and launch solutions that enhance customer self-service features and capabilities.
Independently assess products and release changes to production systems assuring quality, security, and compliance requirements are met.
Contact Center Vendor Coordinator
By Experian At Allen, TX, United States
Collaborate with management and staff to ensure WFM has the proper coverage and staffing schedules for call arrival patterns and seasonality
Demonstrated ability to manage remote teams, and drive accountability for business results.
Manage the performance of outsourced partners against key contact center operational KPIs, ensuring that partners consistently meet or exceed performance objectives
Manage and report on vendor performance to SLA’s and quality of service, drawing out themes/trends and identifying opportunities for improvements
We are currently working remotely; therefore, you must be able to prove you have high-speed internet service.
Strong working knowledge of omnichannel contact center operations.
Analyst, Contact Center - Analytics
By American Airlines At Dallas, TX, United States
Strong project management skills, including experience managing projects across departments
Supports strategic direction for Contact Center and Customer Experience Planning organization through measurement and analysis of key performance metrics.
Bachelor’s degree in Computer Science, Statistics, Mathematics, Data Science, Business Analytics or related technical discipline; or equivalent experience/training
Experience with data extraction tools and methods (SQL, SAS, Python, etc.)
Experience using internal data warehouse’s (e.g. Mosaic) for data manipulation, extraction, analysis, and reporting
Experience with data visualization software (Tableau or PowerBI)
Contact Center Specialist - Hybrid
By United Heritage Credit Union At Austin, TX, United States
Excellent listening ability and verbal communication skills.
Minimum 1-3 years of recent customer service, call center, account resolution or related experience required.
Demonstrated experience processing detailed information in an accurate and thorough manner.
Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
Ideal candidates have 1-3 years of recent customer service, call center, or account resolution experience.
Problem solve by helping members with account questions and concerns.
Control Center Operator Jobs
By Solect At , Houston, Tx $80,000 - $108,000 a year
Ensure compliance to all regulatory and contractual requirements through adherence to all operational procedures, processes, and policies.
Remotely direct electrical substation switching at PEG facilities using a detailed understanding of the Company’s electrical switching practices.
Utilize accurate and efficient three-part communication skills on inbound and outbound telephone conversations.
Complete applicable safety and regulatory/compliance training requirements.
Associate’s Degree in Electrical Engineering or an equivalent combination of training and experience
PJM Certifications required or ability to obtain within 6 months
Service Center Operator B | Goldsboro
By Ryerson At Goldsboro, NC, United States

Position Description Ryerson has an opportunity for a Service Center Operator position. As a Service Center Operator you are responsible for ensuring the material meets a customer's expectations ...

Service Center Operator C | Tampa
By Ryerson At Tampa, FL, United States

Position Description Ryerson has an opportunity for a Service Center Operator position. As a Service Center Operator you are responsible for ensuring the material meets a customer's expectations ...

Contact Center Of Excellence Manger
By Ford Motor Company At United States
Sales/ Service work experience in B2B or Fleet management iex[erience
Outstanding written & verbal presentation skills required for senior management interaction. 
Manage vendor relationships and provide thought leadership to constantly improve customer experience across all channels
Vehicle discount program for employees and family members, and management leases
Manage day to day operations by monitoring and tracking daily operational metrics and identify opportunities of improvement to deliver customer success
Bachelors degree in a related field or equivalent work experience
Avp, Crm And Contact Center Capabilities, Digital Banking
By Forbright Bank At United States
5+ years of experience in product or operations management experience showing progression/promotion within the tech or financial services industry
Deliver quality deliverables and manage to aggressive timelines, managing concurrent priorities and projects.
Manage relationships with external partners, including vendors and consultants, to ensure that the organization has access to the necessary stakeholders.
Experience in the financial services industry, preferably in a banking or lending environment
Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
Excellent communication and interpersonal skills, with the ability to communicate complex concepts to non-technical stakeholders.
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Contact Center Trainer Jobs
By MSC Cruises At Fort Lauderdale, FL, United States
•Knowledge of principles, methods, and practices of adult education and training preferred.
•3+ years of experience in training and development preferred.
•Previous Contact Center/ Sales experience preferred.
•Must possess excellent interpersonal skills.
•Strong Verbal, and Written Communication Skills Required.
•Must possess effective facilitation and presentation skills.
Contact Center-Test Scheduling-Remote-Train In Springfield, Mo
By Mercy At , Springfield, 65804, Mo
Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard
1-3 years clerical experience preferred
Experience with medical terminology and insurance plans preferred
**Work from Home after training period - Training on site in Springfield, MO**
High School Diploma or equivalent required - some college helpful
Ability to communicate effectively both orally and in writing, excellent telephone etiquette required
Registered Nurse, Contact Center
By Arbor Hospice At , Southfield, 48034, Mi
Must possess strong clinical assessment skills related to hospice eligibility, pain and symptom management and care planning.
Responsible for maintaining all required state licensure(s) and continuing education required for each license.
Minimum of one (1) to two (2) years of varied nursing experience required; hospice experience preferred.
Documents all calls and/or contacts and conducts follow-up activities if a visit is not scheduled.
Communicates actively and effectively through receiving, recording and conveying information to the interdisciplinary personnel in a timely manner.
Accurately gathers and documents all required information to complete the RN Referral Template using the appropriate forms and data collection tools.
Contact Center Associate Ii
By IEEE Corporate At , Piscataway, Nj
And other responsibilities as designated by department management
Receive research and respond to member and customer inquiries, regarding membership, single sale orders, subscriptions, society membership, services, benefits and status
Manage and monitor individual daily workflow to department standards
Bachelor's degree or equivalent experience Pref
2-4 years customer service experience in a high volume call center providing specialized and expert assistance to all client levels. Req
Excellent oral and written communication skills
Service Center Operator B | Birmingham
By Ryerson At Greater Birmingham, Alabama Area, United States

Position Description Ryerson has an opportunity for a Service Center Operator position. As a Service Center Operator you are responsible for ensuring the material meets a customer's expectations ...

Member Contact Center, Manchester, Nh
By St. Mary's Bank At Manchester, NH, United States
One year experience as a customer service representative with a financial institution
Knowledge of deposit and loan products to include proven track record in consumer loan origination, sales and member service
Good analytical and problem solving skills
Achieving deposit and loan production goals as measured by sales reports;
Maintaining loan and deposit account relationships be meeting and exceeding member expectations as measured in member feedback and satisfaction surveys;
Processing transactions while adhering to balancing guidelines as measured by production reports;
Risk Operations Center Operator
By Tesla At Fremont, CA, United States
Excellent written and verbal communication skills
Prior experience in a security operations center, GSOC, corporate intelligence program or similar is highly preferred
Experience using Everbridge VCC, Dataminr, and ISOS/Travel Tracker is a plus
Family-building, fertility, adoption and surrogacy benefits
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Sr. Contact Center Ops Analyst
By Wisetack At United States
Highly organized, results-driven, with exceptional attention to detail with great end-to-end program management
Experience in building strong working relationships with business partners, application users, project managers, internal IT team, external application consultants
Experience working with product managers, engineering, and sprint cycles
Manage multiple competing priorities through effective organization and communication
5+ years of experience in system analysis, design, and implementation
3+ years of experience working with contact center systems and CRMs (Zendesk, Kustomer, Five 9, Genesis, etc.)
Contact Center Lead - Remote
By Duluth Trading Company At United States
Design and implement training programs to enhance the skills of our contact center staff.
Prior experience in a supervisory or team lead role within a contact center environment.
Strong leadership skills, capable of motivating and guiding team members.
Excellent communication and interpersonal abilities.
Proven problem-solving skills and a solution-oriented approach.
Lead and motivate a team of passionate customer service agents, fostering a positive and collaborative work culture.
Service Center Operator B | Charleston
By Ryerson At Charleston, SC, United States

Position Description At Joseph T. Ryerson & Son, Inc. we take pride in being an industry leader in metal processing and distribution. Since 1842, it has been our mission to provide our ...

Contact Center Rn – Call Center
By Memorial Hospital of South Bend At Springfield, IL, United States

CONTACT CENTER RN – CALL CENTER Marietta Memorial Hospital, 401 Matthew Street, Marietta, Ohio, United States of America Req #4623 Monday, July 10, 2023 Status: Flex Time – 48 hours Hours: 9a-5p, ...

Contact Center Team Lead
By KCC At United States
· Manage the daily operations of a contact center team.
Secondary Job Duties – as needed
· Assist in Data Entry/Claim Verification
› Working knowledge of class actions, settlement agreements and claims processing.
A choice medical insurance plans designed to meet your needs
Flexible spending and health savings accounts
Data Center Operator Jobs
By TechFetch.com - On Demand Tech Workforce hiring platform At Johnston, RI, United States
Management of UPS, PDU, and general Data center tools
Experience global power-down remote support for office-based computer room
Good Communication Skills strong documentation skills
Senior to Team Lead level Operator / System Admin
Local to Johnston, RI, as the role will require some level of onsite and emergency on-call support.
Core Inf server/networking/ rack in stack etc.

Are you looking for a job that allows you to use your customer service skills to make a difference? Join our team as a Contact Center Operator and help us provide exceptional customer service to our clients!

Overview A Contact Center Operator is a customer service professional who works in a call center environment. They are responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to handle customer inquiries, provide accurate information, and resolve customer issues in a timely manner. Detailed Job Description A Contact Center Operator is responsible for providing customer service to customers over the phone, via email, or through other communication channels. They must be able to answer customer inquiries, provide accurate information, and resolve customer issues in a timely manner. They must also be able to handle customer complaints and escalate them to the appropriate department. They must be able to provide accurate information to customers and be able to explain complex topics in a simple and easy to understand manner. Job Skills Required
• Excellent communication skills
• Ability to multi-task
• Strong customer service skills
• Ability to remain calm under pressure
• Knowledge of customer service software
• Knowledge of call center operations
• Ability to work independently
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of call center operations
• Ability to type at least 25 words per minute
Job Knowledge
• Knowledge of customer service software
• Knowledge of call center operations
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous call center experience
Job Responsibilities
• Answer customer inquiries via phone, email, or other communication channels
• Provide accurate information to customers
• Resolve customer issues in a timely manner
• Handle customer complaints and escalate them to the appropriate department
• Provide customer service best practices
• Follow customer service policies and procedures
• Maintain customer records and update customer information in the system