Contact Center Director Jobs in Idaho , Employment

Are you an experienced Contact Center Director looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service to the next level. You will be responsible for developing and implementing strategies to improve customer satisfaction, reduce costs, and increase efficiency. If you have a passion for customer service and a drive to succeed, this is the job for you!

Overview The Contact Center Director is responsible for managing the day-to-day operations of a contact center. This includes overseeing customer service staff, developing customer service strategies, and ensuring customer satisfaction. The Contact Center Director is also responsible for developing and implementing policies and procedures to ensure customer service excellence. Detailed Job Description The Contact Center Director is responsible for managing the day-to-day operations of a contact center. This includes overseeing customer service staff, developing customer service strategies, and ensuring customer satisfaction. The Contact Center Director is also responsible for developing and implementing policies and procedures to ensure customer service excellence. The Contact Center Director is responsible for managing the contact center budget, developing and implementing customer service initiatives, and ensuring customer service standards are met. The Contact Center Director is also responsible for developing and maintaining relationships with customers, vendors, and other stakeholders. Job Skills Required

• Excellent customer service and communication skills

• Ability to manage and motivate staff

• Knowledge of customer service principles and practices

• Knowledge of contact center operations

• Ability to analyze customer service data

• Ability to develop and implement customer service strategies

• Knowledge of budgeting and financial management

• Knowledge of customer service software and technology

• Ability to develop and maintain relationships with customers, vendors, and other stakeholders

Job Qualifications

• Bachelor’s degree in business, management, or related field

• 5+ years of experience in customer service or contact center management

• Proven track record of successful customer service initiatives

• Experience in budgeting and financial management

• Knowledge of customer service software and technology

Job Knowledge

• Knowledge of customer service principles and practices

• Knowledge of contact center operations

• Knowledge of budgeting and financial management

• Knowledge of customer service software and technology

Job Experience

• 5+ years of experience in customer service or contact center management

• Proven track record of successful customer service initiatives

Job Responsibilities

• Manage the day-to-day operations of a contact center

• Oversee customer service staff

• Develop customer service strategies

• Ensure customer satisfaction

• Develop and implement policies and procedures to ensure customer service excellence

• Manage the contact center budget

• Develop and implement customer service initiatives

• Ensure customer service standards are met

• Develop and maintain relationships with customers, vendors, and other stakeholders

Contact Center Director in Idaho . Unfortunately! No results Contact Center Director at Idaho