Consumer Loan Servicing Project Manager Jobs

Must have ability to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s).

Basic computer skill with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.

Complete data entry and/or board consumer loans and change in terms.

High degree of attention to detail as well as excellent organizational skill(s) to perform in a fast-paced environment.

Working knowledge of standard office equipment.

A moderate level of banking knowledge desired.

Experience and knowledge of federal and private education loans and education loan servicers preferred.

Strong relationship management and leadership skills.

Bachelor’s Degree required; substantial industry experience may be substituted for a Bachelor’s Degree.

3-5 years of experience as a financial services compliance professional, bank regulator or other comparable legal experience.

Demonstrated knowledge of the consumer loan servicing, including Regulation Z, FCRA, SCRA, ECOA, UDAAP.

Sound decision-making skills; able to make decisions independently and quickly.

4-7 years of project management experience in financial services

PMP, PgMP, CAPM, and/or comparable project management certifications

Excellent organizational skills and attention to detail to manage complex project timelines and deliverables effectively.

Collaborate closely with internal stakeholders (IT, operations, and customer service teams), to understand requirements and design efficient workflows.

Translate high-level business need into requirements that can be understood by all levels

Bachelor's degree in a relevant field or equivalent work experience.

Performs other duties and responsibilities as assigned by management.

Must have strong time management skills.

Ensure that post-closing loan exceptions are resolved within the standard timing set by bank management and policy

Ensure that post-closing loan exceptions are resolved within the standard timing set by bank management and policy.

3-5 years of related experience and/or ability to perform Essential Duties and Responsibilities

Maintain knowledge of all aspects of consumer real estate loans.

Other requirements assigned by Management, based on the staffing and marketing needs of the branch

Assist the Branch Manager in meeting our Business Plan

Customer Service experience or training preferred

Sales or Marketing experience preferred

Medical, Dental, Life & Cancer Insurances, LTD

Contacting past due customers to resolve financial problems

Other requirements assigned by Management, based on the staffing and marketing needs of the branch

Assist the Branch Manager in meeting our Business Plan

Customer Service experience or training preferred

Sales or Marketing experience preferred

Medical, Dental, Life & Cancer Insurances, LTD

Contacting past due customers to resolve financial problems

Process and project management skills with successful experience influencing and leading cross functional teams

Excellent relationship management, communication and presentation skills

Manage multiple customer-facing campaigns to drive digital adoption of account management tools

Project Management or in email campaign strategy and execution

Pay: $45-47 / hourly as W2, full benefits offered

Manage development projects across agile teams.

Educate customers on all product offerings including loan options and insurance products

Goal oriented with sales skills and ambition

Ability to multitask and effectively manage time

Prior experience in customer service or sales industry preferred

Greet and assist every customer in a professional manner

Process loan applications to determine customer eligibility

Educate customers on all product offerings including loan options and insurance products

Goal oriented with sales skills and ambition

Ability to multitask and effectively manage time

Prior experience in customer service or sales industry preferred

Greet and assist every customer in a professional manner

Process loan applications to determine customer eligibility

Other requirements assigned by Management, based on the staffing and marketing needs of the branch

Assist the Branch Manager in meeting our Business Plan

Customer Service experience or training preferred

Sales or Marketing experience preferred

Medical, Dental, Life & Cancer Insurances, LTD

Contacting past due customers to resolve financial problems

Bachelor’s Degree in Business, Management, Finance, Law Required

10 years of consumer loan experience in servicing industry with 5+ being in leadership roles

Working knowledge of operational best practices and working knowledge of risk and control frameworks for Consumer loans

Working knowledge in MSP (a Black Knight product)

Intermediate skills in Word, PowerPoint, Excel

Strong problem solving and negotiation skills with an ability to identify problems and recommend solutions quickly

Educate customers on all product offerings including loan options and insurance products

Goal oriented with sales skills and ambition

Ability to multitask and effectively manage time

Prior experience in customer service or sales industry preferred

Greet and assist every customer in a professional manner

Process loan applications to determine customer eligibility

End to end Project Management/ Process Improvement

Create and manage project plan

Manage in person and virtual event strategy, marketing and communications

Assist in establishing requirements for new projects involving technology and additional resources

Effective verbal and written communication skills

Establish reoccurring meeting cadence with key stakeholders

Educate customers on all product offerings including loan options and insurance products

Goal oriented with sales skills and ambition

Ability to multitask and effectively manage time

Prior experience in customer service or sales industry preferred

Greet and assist every customer in a professional manner

Process loan applications to determine customer eligibility

3 years of leadership or management experience preferred.

Department: Consumer Experience - Experience Development

Manage assigned project(s) to completion.

Define project budget and monitor and adjust plan as resource requirements change.

Schedule: Full time, Days, Monday - Friday

Develop project goals, objectives and schedule to align with defined business strategy.

Experience with project management processes and standards

Supports the IT team's assigned business segment goals by providing project management services.

Monitors, analyzes and reports on the area productivity to senior management.

Works with business unit manager(s) and project sponsor to establish the project scope, deliverables, budget and schedule.

Assembles project team and manages the project on-going, identifying risks, implementing changes, monitoring and communicating progress.

Ensures team members are managed effectively and kept informed of all related issues. Ensures project deliverables meet customer needs.