Digital Servicing Project Manager

Digital Servicing Project Manager

Pay: $45-47 / hourly as W2, full benefits offered

Remote - EST or CST hours required

Length of contract: 8 months, possible extension after the main project is completed

**This role will begin work in early August**

The target hiring compensation range for this role is $45 to $47 / hourly as a W2 employee.

Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in a 401k plan with company match.

Our Client is in need of a strong Project Manager that will help to introduce new messaging that will affect the customers of this Client.

This is not a Creative Project Management related role, instead it's geared toward introducing new messaging and working internally with a range of colleagues to update this messaging.

Someone who has previously worked in Workfront is ideal, as this is the main Project Management tool used.

**This role will begin work in early August**

Role Summary/Purpose:

The Digital Servicing Campaign Manager is responsible for the coordination and project management of multi-touchpoint servicing campaigns, website development, and training documentation. This role will work with agile teams and stakeholders across functions to deliver coordinated rollouts tied to the strategic growth plan.

Essential Responsibilities:

• Manage development projects across agile teams.
• Compose and maintain project schedule/timeline and other project-related materials.
• Manage multiple customer-facing campaigns to drive digital adoption of account management tools
• Perform reviews of test communications to ensure quality and accuracy of campaigns.
• Participate in regular analytics performance sessions.
• Lead Legal and Compliance tollgates to ensure approval of all customer-facing communications.
• Serve as the primary communication point to the project stakeholders and proactively reporting out status updates.
• Design and implement testing strategies to constantly improve campaigns.

Qualifications/Requirements:

• Experience in managing multiple initiatives simultaneously.
• Proficiency in using data to drive decision-making.
• Project Management or in email campaign strategy and execution
• 5+ years of Marketing experience in a corporate environment along with the following experiences:
• Channel expertise in email, digital, or mobile

Desired Characteristics:

• Proven experience executing plans and consistently meeting deadlines in a fast-paced environment.
• Excellent relationship management, communication and presentation skills
• Previous experience using Workfront
• Experience in consumer financial services with exposure to a credit card or retail environment
• Process and project management skills with successful experience influencing and leading cross functional teams
• Excellent team skills and proven ability to work cross functionally as well as within own function.
• Demonstrated ability to creatively solve problems, develop new tactics, and address implementation obstacles.
• Strong experience in developing marketing campaigns and creative material that resonate with customers.