Director, Community Operations Jobs

firsthand is changing the way individuals living with Serious Mental Illness (SMI) get care – by putting them at the center of everything we do. Our peer led model aims to build trust with these individuals, many of whom have been underserved, stigmatized, deprioritized and have very often lost trust in the systems intended to serve them. Our holistic approach includes partnering with our team of peer recovery specialists, licensed social workers and nurse practitioners, and focuses on meeting them where they are and walking with them side by side, as a trusted guide, partner, and first call, on their journeys’ to wellness.

Our aim is to not only improve lives, but also improve the economics for managed care plans and states responsible for providing care to this community. This enables us to build solutions that scale and, as a result, change the way our society supports those most impacted by SMI.

We are building a team of deeply passionate problem-solvers who are courageous enough to take on one of the country’s most challenging healthcare problems. Those who are up for the task will be rewarded with deeply mission-oriented workdays, mentorship from a similarly motivated team, and a supportive culture that prioritizes learning, creativity, and fun.

The Director, Community Operations is responsible for the operation of firsthand’s market-level field-based staff, ensuring consistent, scalable, person-centric approaches by the field teams across the market. The Director, Community Operations will ensure firsthand’s teams are effective in outreach, trust-building, engagement, benefits navigation, and clinical review for engaged individuals. Furthermore, the Director, Community Operations will support the General Manager and Head of Operations in developing firsthand’s long-term strategy by sharing and adopting best practices for successful execution. firsthand is looking for a candidate motivated in building an operation from the ground up, with a passion for - and preferred personal experience with - helping one of the most underserved populations.

$120,000 - $130,000 a year

This is a full-time, exempt, salaried position reporting to firsthand's Director, Community Operations. firsthand cares deeply about ensuring pay equity with every team member who joins. Commensurate on candidate experience, the expected compensation for this role’s base salary is $120,000 - 130,000.

For Full Time employees, our compensation package includes base, equity and a bonus potential. Our benefits include physical and mental health, dental, vision, 401(k) with a match, 16 weeks parental leave for either parent, flexible vacation, and a supportive culture.

We firmly believe that great candidates for this role may not meet 100% of the criteria listed in this posting. We encourage you to apply anyway - we look forward to getting to know you.

Unfortunately, we are not able to offer sponsorship at this time.