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Are you looking for an exciting opportunity to join a dynamic team and make a real impact? We are looking for a Collections Support 2 to join our team and help us provide exceptional customer service. You will be responsible for providing timely and accurate collections support to our customers, ensuring that all accounts are managed in accordance with company policies and procedures. If you have excellent communication and problem-solving skills, this could be the perfect job for you!
Overview Collections Support 2 is a position that provides customer service and collections support to customers. The role involves working with customers to resolve their accounts and ensure that payments are made in a timely manner. The position also involves working with internal departments to ensure that customer accounts are managed effectively. Detailed Job Description Collections Support 2 is responsible for providing customer service and collections support to customers. This includes working with customers to resolve their accounts, ensuring payments are made in a timely manner, and working with internal departments to ensure customer accounts are managed effectively. The role also involves providing customer service support to customers, including answering questions, resolving customer complaints, and providing information about products and services. Job Skills Required• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of collections processes and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service or collections
• Knowledge of collections processes and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work in a fast-paced environment
Job Knowledge
• Knowledge of collections processes and procedures
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Knowledge of applicable laws and regulations
Job Experience
• Previous experience in customer service or collections
• Experience working with customers to resolve accounts
• Experience working with internal departments to manage customer accounts
Job Responsibilities
• Provide customer service and collections support to customers
• Work with customers to resolve their accounts
• Ensure payments are made in a timely manner
• Work with internal departments to ensure customer accounts are managed effectively
• Provide customer service support to customers, including answering questions, resolving customer complaints, and providing information about products and services
• Monitor customer accounts for payment delinquency
• Follow up with customers to ensure payments are made
• Maintain accurate records of customer accounts and payments
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