Client Care Navigator Jobs in Iowa

Three (3) years of experience in case management preferred

Drive patient and families in their own care and to support self-management

Experience in a dialysis center or transplant center preferred

Experience with Medicare and Medicaid preferred

Handle in and outbound calls delivering world-class service to our members

Engage members into HealthMap’s Kidney Health Program

Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Assist with coordination of activities related to insurance pre-certification/authorization.

Provide counseling to patient, participant or their representative regarding pre-service requirements and instructions.

Gather necessary demographic, insurance and clinical information from patient and enters into appropriate database.

Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.

Schedule patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.

Strong written and oral communication skills including ability to be able to communicate effectively with all level of management and employees

Strong time-management skills and keen eye to detail

Establish positive partnerships across business groups both inside and outside of the organization

Operate various business instruments, including computers, printers/scanners/fax machines, phones requiring manual dexterity

Sit and concentrate for long periods of time to compute, examine, and interpret data

Read paperwork and computer monitors, requiring visual acuity

Key Components: competency, job knowledge, organizational skills, analytical skill, management of information, employee & patient safety

Bachelor’s degree, or a combination of clinical education and/or experience required

Collaborates with outpatient providers, case management, and post-acute care providers to ensure optimal delivery of transitional needs

Engages in professional development that increases knowledge and skill related to the professional role, accountability, evidence-based practice and supervision of others

Seeks out professional and educational opportunities to increase knowledge of research-based practice

Key Components: delegates, decision making, problem solving, management of resources