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Care Transition Navigator Jobs
Company | Washington Hospital |
Address | , Fremont, 94538, Ca |
Employment type | FULL_TIME |
Salary | $154,981 - $209,206 a year |
Expires | 2023-06-07 |
Posted at | 1 year ago |
Division: Quality & Resource Management
Job Title: Care Transition Navigator
Job Code:
Position Summary
Act as a “Coach” in the Transitional Care Program, ensuring patients continue to receive coordinated, quality care post-discharge and to reduce unnecessary admissions and readmissions to the hospital.
Statement of Accountability
Reports to: Director of Case Management / Manager of Quality
1
Qualifications
- Licensure
- Education
- Skills/computer/ specific technical
- Work Experience
- Other qualifications, miscellaneous
Specify if qualifications are Required or Preferred
- Current AHA BLS certification required
- Graduate of an accredited school of nursing with a current California RN license required
- Current driver’s license, vehicle insurance and access to a dependable vehicle or public transportation required
- Experience in health coaching, motivational interviewing desired
- Experience with Microsoft Office (Word, PowerPoint, Excel, etc.) and/or Google Suite (Docs, Sheets, etc.) required
- Bachelor’s degree, or a combination of clinical education and/or experience required
- Experience and comfort with home visits preferred
- Must be willing to work weekends and travel to various community agencies
- Must have effective communication skills to interact with patient and family.
- Must have at least two to three years of experience in transitional care
- Master’s Degree in Health Care Administration or Nursing, or in a work-related field from an accredited college or university preferred
Essential Job Responsibilities
Achieving Results
- Collaborates with outpatient providers, case management, and post-acute care providers to ensure optimal delivery of transitional needs
- Documents all activity related to patient care in electronic medical record system, including visits, orders, contact with additional resources, conversations with patients or other agencies, as well as any other information related to patient care and well-being
- Prioritizes referrals and activities according to intensity, need, and required follow-up
Demonstrates Skill
- The individual identifies and resolves problems in a timely manner and excels at locating, retrieving, evaluating and using information skillfully
- Evaluates aspects of each patient’s condition, diagnoses, medications, and support systems to formulate an individualized plan which will lead to successful outcomes in medication(self)-management, use of a dynamic patient-centered record, appropriate primary care and specialist follow-up, and knowledge of red flags
- Visits patients in their homes and other ambulatory settings (i.e. skilled nursing facilities, post-acute rehabs, etc.) as part of the Transitional Care Program
- Demonstrates client-centered focus
- Provide education on chronic illnesses to encompass: disease process, medication administration to include side effects management, and proper use of prescribed devices and/or medical equipment
- Reviews, and understands why patients return to the Hospital. Able to implement small tests of change to ensure patients receive services they may need.
- The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans
- Interacts with physicians, and other providers, patients and families to coordinate services for patients’ post-hospital care in a timely manner and follow-up to ensure appropriate care is received
- Aligns teaching plan with those developed by other disciplines as a way to ensure care coordination
- Achieves timely and efficient care coordination through a multidisciplinary effort with members of the health care team.
- Coordinates care in a manner that produces the best patient outcome in an effective and efficient manner
Professionalism
- Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self-confidence and dignity, and shows regard for their opinions
- Demonstrates excellent communication skills: active listening; use of open-ended questions; ability to reframe and redirect
- Transfers information and provides care to patients in a manner that is therapeutic as well as interpersonally and culturally responsive
- Complies with the ANA Professional Code of Ethics.
- Acts as the client’s advocate by initiating action to improve healthcare, or to change decisions or activities which are against the interests or wishes of the client, while being aware and sensitive to patient rights
- Role models integrity and fosters the spirit of teamwork and interdisciplinary encounters by utilizing effective interpersonal skills to resolve conflict
- Acts in a manner that promotes dialogue, open communication and positive working relationships
- Participates in community-based activities representing the interests of the hospital
- Demonstrates critical thinking skills
- Moves beyond task-based orientation to role-based practice, and focuses attention on responsibility and accountability
- Exercises decision authority and demonstrates self-direction, and understands chain-of-command
- Strengthens role-based professional practice within the multidisciplinary team
Improving the Organization
- Participates in interdisciplinary patient care meetings.
- Implements tracking process for identification of high risk/high cost cases requiring further assessment
- Participates in evidence-based practice for specific patient populations
- Identifies areas for improvement and communicates through the unit-based structure, any recommendation(s) to improve care and outcomes in specific populations
- Works closely with hospital staff and physicians to improve documentation in the medical record
Self-Development
- Engages in professional development that increases knowledge and skill related to the professional role, accountability, evidence-based practice and supervision of others
- Seeks out professional and educational opportunities to increase knowledge of research-based practice
- Participates actively in staff development for unit and divisional personnel
Regulatory Compliance
- Demonstrates awareness of, and compliance with, patient safety and regulatory and licensing standards; i.e., Joint Commission, Title 22, OSHA, EMTALA, HIPAA, CMS, HSAG and other service-specific regulations
- Adheres to hospital, divisional and unit-based policies and procedures, e.g., attendance and punctuality, chain of command
- Practices within the scope of the California Nurse Practice Act (Section 2725) in all aspects of patient care, promoting safe practice in order to reduce risk
1
Prepared by:
Analynn Cisneros
Title:
Quality Manager
Date:
04/05/2023
Approved by:
Title:
Date:
Personnel Office Review:
Date:
Revised Date:
1
Physical Requirements
Job # Job Title
- Physical Activities – General description. Show average time (0 – 8 hours) per workday.
- Bending: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
- Walking: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
- Sitting: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
- Standing: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
- Squat, kneel, None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs) crawl:
- Weight lifted / force exerted. Show average time (0 – 8 hours) per workday:
- Describe type of activity: Pushing/Pulling Reaching above shoulder level Lifting Carrying.
- 26 - 50 lbs. (med): None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
- 0 -25 lbs. (light): None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
- 51 + lbs. (heavy): None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
- Details of heaviest item/activity:
- Repetitive use of hands. Show average (0 – 8 hours) / workday:
- Dominant only: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs))
- Dexterity: Simple grasping Power grasping Fine manipulation.
- Both hands: None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
Describe any special activity:
- Repetitive use of feet (other than walking/standing), i.e. foot control. Show average time (0 – 8 hours) workday:
- Right Left Both None/minimal (0-1) Occasional (1-2) Frequent (3-4) Continuous (5+ Hrs)
Describe any special activity:
- Vision requirements: Basic Vision Requirements; including Close Vision (clear vision at 20 inches or less) and Distance Vision (clear at 20 feet or more).
Specific Vision Requirements:
- Depth Perception (three-dimensional vision; ability to judge distances and spatial relationships)
- Color Vision (ability to identify and distinguish colors)
- Peripheral Vision (ability to observe up/down or left/right while eyes are fixed on a given point)
Describe any special vision requirement:
- Hearing requirements: Basic Hearing Requirements; including ability to hear alarms and pages, ability to hear communications, requests or instructions from patients, staff or public.
Describe any special hearing requirement:
- Work Environment - This job requires exposure to the following environmental conditions:
- Fumes or airborne particles h. Extreme heat (non-weather)
- Blood or body fluids e. Toxic or caustic chemicalsi. Electrical shock risk.
- Wet, humid conditions (non-weather) f. Outdoor weather conditionsj. Risk of radiation
- Work near moving mechanical parts g. Extreme cold (non-weather)k. Vibration
- Noise level for work environment is: Very Quiet Quiet Moderate Loud Very Loud
- Other (if applicable):
Job Hazard Analysis
Hazards Which May Be Encountered
Injury
Methods To Prevent Injuries
Lifting Objects and or Moving Patients
Back Injuries, Hernias
Understand anatomy of back, causes of back pain, preventive approaches, use of aids when lifting. Proper lifting and moving of patients and objects. Exercises to strengthen back. Preventive measures when lifting and use of aids when lifting. Exercises to strengthen back.
Slip/Trip/Falls/Use of Ladders
Contusions, Sprains, Strains
Avoid undue speed. Use handrails. Clean up spills immediately. Pick up dropped items. Keep walkways clear of clutter. Correct tripping hazards. If using ladders, use ladder in good repair. Follow department safety guidelines for use of ladders.
Fires & Natural Disasters
Burns & All Types of Injuries
Recognize possible causes of fires: smoking materials, faulty equipment, etc. and educate patients. Workers need to be familiar with disaster plans and know exit routes.
Electrical Hazards
Shocks & Burns
Report and remove from use, unsafe equipment and appliances. Unplug equipment by pulling on plugs not cords. Complete electrical safety education and seek assistance if any unsafe conditions are noted.
Assaults
Minor Injury to Death
Employees need to be aware of potential dangers to ensure safety. Awareness of existing security measures and defensive behavior can protect employee from assaults.
Needle and Sharp Injuries
Cuts, Punctures, Lacerations
Sharps should be discarded in designated containers as soon after use as possible. Employees should exam & handle soiled linens & similar items as if they contained sharp items.
Obstacles & Broken Objects
Abrasions, Contusions, Lacerations, and Falls
Arrange furniture to allow free movement about rooms and hallways. Keep doors & drawers closed when not in use. Clean/discard broken objects properly (i.e. broken glass should be swept up - not picked up with fingers). Remove all broken items from service.
Exposure to Communicable and Other Diseases
Infection – minor to death
Use Infection Control procedures as defined in Infection Control manual for specific diseases. These include handwashing, personal protective equipment, knowing the risks. Label linens and wastes properly. Use Standard Precautions with all patients. Keep environment clean.
Exposure to Chemical Agents
Burns, inhalation injuries, etc. See individual MSDS.
Employees should be familiar with chemicals in their departments. Employees should follow procedures as outlined in their department Hazardous Material training and refer to MSDS's before using/handling any chemical. Do not use any chemical without proper labeling. Wear personal protective equipment as required by department and manufacturer’s directions.
Possible exposure to radiation
Sterility, Cancer, Shortened Life Expectancy
When appropriate, employees should wear film badges (they are monitored routinely) and use shielding, lead aprons, and/or gloves. Identify and appropriately manage radiation therapy patients and their secretions.
Latex
Dermatitis to death
Alert manager if you feel that you are allergic to latex materials. Use non-latex gloves for all procedures requiring gloves. Read labels to check for latex content.
Soaps, Detergents, Cleaning Solutions
Dermatitis
Follow departmental procedures. Personal protective equipment is available if department is unable to substitute agents that do not cause dermatitis. Read and follow manufacturer’s directions for use.
Ergonomic Problems
Wide Variety of Musculoskeletal or nerve disorders
Follow safe body mechanics and ergonomic practices as described in hospital education. Maintain a safe, neat, uncluttered environment. Practices include keeping file drawers closed, walkways clear, not reaching overhead and twisting, etc. Seek assistance from department manager if a task is causing physical problems. If work site evaluation is desired, discuss with department manager.
Possible Exposure to Chemotherapeutic Agents
Burns, reproductive harm, other injuries
Employees who administer chemotherapy must undergo training in: preparation, use, and spill cleanup of chemotherapeutic agents, disposal of equipment and supplies in proper containers, and care of patients receiving chemotherapy according to procedure.
Exposure to Video Display Terminals
Eye strain & stress in addition to ergonomic complaints
It is unknown if significant visual dysfunction results from long-term use of VDT's. Problems may be reduced with control of lighting, glare, and color contrast. Workers should have adequately corrected vision. If a VDT evaluation is desired discuss with department manager.
Possible exposure to patient medications during administration.
Allergy, adverse drug reaction, other unknown injury
Refer to specific drug information for proper handling to avoid unintended exposure.
Exposure Microwave Radiation
Radiation Effects
Ensure regular maintenance of machine. Clean all spills. Report and remove from use, unsafe appliances. Unplug equipment by pulling on plugs not cords.
Injury from Compressed Gas and/or Cylinders
All types of injuries
Compressed gasses are flammable & under pressure so must be handled with care. All compressed gas cylinders must be secured in storage or during use. Use proper connections for tanks. Know how to change connectors. Complete safety education on unit.
Possible exposure to Waste Anesthetic Gases
Health Effects per drug/gas information
Use scavenger systems in anesthetizing locations. Be cognizant of hazards of anesthetic gases and follow procedures as outlined in department training. Acute exposure is in the immediate post-op period. Avoid close proximity to exhaled breath of patient who received anesthetic gases.
Sterilization Equipment, Steam and Chemical
Burns, Chemical Exposure
Complete training and orientation for steam and chemical sterilization equipment. Use appropriate heat resistant materials to handle hot trays or instruments. Be aware of sources of steam. Use appropriate personal protective equipment as described by manufacturer.
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