Adherence Care Navigator 2 Jobs

General Purpose:

The Adherence Care Navigator 2(ACN) at AdhereRx will apply knowledge and skills to engage in-depth discussion with patients about AdhereRx services and processes. The ACN 2 role at AdhereRx is a dynamic position, and the ideal candidate will be able to assist in all aspects of new patient onboarding including (but not limited to) patient education, prescription obtainment, and data entry. The ACN 2 will be cross-trained for all departments and will have the opportunity to work on special projects as they arise. This role may involve analysis, research, and problem-solving to obtain resolution. Applied judgment is required to develop, modify and adapt procedures in order to most effectively meet demands in atypical situations.

Essential Duties & Responsibilities:

· Make outbound calls to patients, healthcare professionals, and pharmacies to enroll, onboard, and obtain prescriptions for new patients.

· Demonstrate ability to actively listen, understand patient questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred to health care plan, clinician, or pharmacy for resolution.

· Interact with healthcare professionals of all levels involving patient medications.

· Practices discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.

· Uses software applications to document patient call interactions

· Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment

· Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent AdhereHealth in the most favorable manner

Leadership Duties (If Applicable)

• Establish positive partnerships across business groups both inside and outside of the organization

Education & Experience:

· High School Diploma or GED Equivalent is required

· Certified Pharmacy Technician (CPhT)

· Proficient in Microsoft Word, Excel, Outlook and Google and ability to learn new software as needed

· At least two years of related experience and/or training; equivalent combination of education and pharmacy or related patient interaction experience

Minimum Physical Requirement:

The Adherence Care Navigator 2 will perform his or her work in a general office environment using standard office equipment. The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Read paperwork and computer monitors, requiring visual acuity
• Operate various business instruments, including computers, printers/scanners/fax machines, phones requiring manual dexterity
• Sit and concentrate for long periods of time to compute, examine, and interpret data

Skills:

• Strong written and oral communication skills including ability to be able to communicate effectively with all level of management and employees
• Strong time-management skills and keen eye to detail
• Ability to deal with all situations in a calm and positive manner
• Strong interpersonal skills
• Ability to learn new processes quickly in a fast paced environment

Please apply using the link below (must copy and paste into browser) to be considered for the position.

https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=0bc0e3ca-72d7-4bbb-9c4d-d32f3bd30cf0&ccId=19000101_000001&jobId=460754&source=CC2&lang=en_US

Job Type: Full-time

Pay: $19.50 per hour

Benefits:

• Vision insurance
• Life insurance
• Health insurance
• Dental insurance
• 401(k)
• Employee discount
• Paid time off

Schedule:

• Monday to Friday
• 8 hour shift

Work Location: Remote