Channel Cx Technical Account Manager Jobs

Differentiates and leverages Johnson Controls product offerings from competitors based on the total benefit of doing business with Johnson Controls.

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

Manage ongoing sales process and responds to and anticipates customer needs.

Engaging with key stakeholders (Owners, Sales Manager(s), outside/inside sales, counter manager, and counter sales)

Continuous training and education efforts, throughout organization.

Bachelor's degree in Engineering, Business, or equivalent sales and technical experience.

10+ years of experience in community management, customer experience, customer service, experiential marketing, customer success or relevant discipline.

Bachelor degree preferred in Marketing, Communications, Business Management, plus for Masters.

Superior verbal and written communication skills and networking abilities.

Craft, launch and manage programs such as customer advisory boards and referrals, events. Define and document the customer journeys.

Plan programming, manage and execute online or offline events/activations with the community. Manage a dynamic calendar of events and activations.

Must be exceptionally organized and can build roadmaps and projects plans. Can manage multiple projects at once and operate with urgency.

Access to Skillsoft and Microsoft certifications

$10,000 benefits allowance for selecting private medical, dental and optical care plans through our benefits provider, Trinet

Structured online learning using TalentLMS

Passionate about a career in IT

Eligible to work in the US

Regular socials – typically celebrating with summer and end of year holiday parties, as well as office events, and team events

Skilled in cross-functional process definition, rollout, and internal change management.

Proven track record in defining and implementing scalable processes, including hands-on experience when processes are not yet established.

Demonstrated experience selecting, implementing, and supporting tools for Professional Services, Support, and Customer Success.

Flexible working hours, and remote-friendly culture.

Continuous skills development, including budget for training.

Drive ongoing operations through a hands-on approach, identifying improvement opportunities, and implementing scalable processes.

Act as the main escalation point for complex customer inquiries or complaints, ensuring swift resolution and maintaining a positive customer experience.

Develop and implement a comprehensive customer experience strategy that aligns with company goals and enhances customer satisfaction.

Collaborate with cross-functional teams, including Marketing, Product Development, and Sales, to align customer experience initiatives and drive customer-centric improvements.

3-5 experience working in Customer Experience at a similar high-growth DTC brand.

Proven experience in a high powered Customer Experience Leadership role or similar exposure within the skincare or beauty industry.

Excellent communication skills, both written and verbal, with the ability to articulate complex ideas clearly and concisely.

Proven experience with leadership, business acumen, problem solving, critical thinking and analytical skills in financial services or highly regulated industry.

Help define, own, and scale the customer support experience for Earnin products including processes, procedures, workflows, and escalations end-to-end.

Design and manage the workflows of customer support channels, including escalations end-to-end and meet or exceed escalations response time SLA.

Launch and manage programs and projects based on operational areas of needs and challenges

Partner closely with Product and IT teams to manage roadmap for CX tools improvements (CRM, AI, homegrown tools)

Bachelor’s degree or equivalent experience.

2-3 plus years of experience in Channel Sales, outside sales and/or account management

You will be expected to represent Intermedia during all phases from pre-sales activity to post-sales account management

Have a strong grasp of solution and value-based selling, preferably from experience they garnered working in the enterprise business applications space

Strong teamwork skills are also required to successfully work in what is a highly matrixed environment

You will prospect for new business and sales opportunities through the Partner Channel

Successfully conduct sales presentations demonstrating Intermedia’s voice and data solutions

Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders

Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences

Bachelor's degree in a relevant field or equivalent practical experience

4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment

Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership

Strong attention to detail, organizational skills, and the ability to meet deadlines

Providing project management support and assisting in the development of business plans, financial models, and presentations to stakeholders

Strong customer service skills with a customer-centric mindset and a passion for delivering exceptional experiences

Bachelor's degree in a relevant field or equivalent practical experience

4-6 years of professional experience in a similar role, preferably in a fast-paced startup e-commerce environment

Excellent communication skills, both written and verbal, with the ability to effectively interact with customers, cross-functional teams, and senior leadership

Strong attention to detail, organizational skills, and the ability to meet deadlines

Retain sophisticated partners while coaching inexperienced partners into streamlined sales machines

Collaborate with partners to establish a tailored implementation package for end customers and negotiate the software requirements

1-2 years experience in sales

Experience in a SaaS company

No waste of time in enterprise processes, real responsibilities, and autonomy.

Expand your knowledge of various business industries.

Retain sophisticated partners while coaching inexperienced partners into streamlined sales machines

Collaborate with partners to establish a tailored implementation package for end customers and negotiate the software requirements

1-2 years experience in sales

Experience in a SaaS company

Real responsibilities, autonomy, and challenges in a fast-evolving company.

Expand your knowledge of various business industries.

Business forecasting, pipeline development and partner account management skills experience

Customer Relationship Management (CRM) tool experience

Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)

Closing experience with a history of meeting sales quotas

Effective communication skills with internal and external partners of all levels

Business forecasting, pipeline development and partner account management skills experience

Customer Relationship Management (CRM) tool experience

Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions

Create, deliver, and manage client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs)

Closing experience with a history of meeting sales quotas

Effective communication skills with internal and external partners of all levels