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Call Center Jobs

Call Center Specialist Jobs
By Monkey Wrench Plumbing, Heating & Air At Monterey Park, CA, United States
attend training and events, team support with management that cares, and career opportunities
2+ years of call center experience
remote part-time Call Center Specialist
competitive hourly wage of $19 - $23/hour, based on experience,
Call center experience in the plumbing/electrical/HVAC industry is a plus!
Comfortable sitting for long periods of time
Scheduler I, Call Center
By Denver Health At , Denver, 80204 $19.23 - $25.96 an hour
1-3 years Two years customer service or healthcare experience Required
Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills.
Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures.
Knowledge of Commercial Insurance referral and authorization process is preferred.
Possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems.
Resolves customer problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. (15%)
Call Center Representive (Telecom)
By SSM Health At , Madison, 53717
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
May perform clerical or administrative duties.
Performs other duties as assigned.
High school diploma or equivalent
Call Center Specialist Jobs
By Tesla At , Draper, 84020
Deliver an exceptional customer experience by taking inbound phone calls and/or chats for vehicle support customers
Review and assess customer concerns for possible troubleshooting and remote diagnostics
Provide an exceptional experience to our customers on a day to day basis
Minimum 2 years of relevant work experience.
Excellent written and oral communications skills.
Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Call Center Manager Jobs
By Duquesne Light At , Pittsburgh, 15219
Three to five (3-5) years prior people management experience is desired.
Skills and Abilities Contributing to Success in this Role Include
Manage a group of Frontline Leaders (3 to5) responsible for the supervising, coaching and developing a team of Customer Service Representatives.
Guides Union leaders to partner to create an engaged and productive workforce and use persuasive skills to resolve union grievances.
Manage budget and track expenses.
Guides Credit and Collections Manager and the Collection team to define and coordinate the Collection activities and drive results.
Call Center Quality Specialist
By Commonwealth Care Alliance At , Boston, 02108
Must be able to demonstrate productive and independent time management.
Bachelor's Degree or equivalent experience
Minimum years’ experience 1-3 years
Must exhibit strong analytical skills for the understanding, interpretation, and communication of complex data.
Must possess exceptional Microsoft Office Skills (Word, Excel, Outlook, PowerPoint), and Internet research skills.
Why This Role is Important to Us:
Lab Call Center Rep
By Mayo Clinic At , Phoenix, 85054 $18.14 - $24.67 an hour
This is not a remote position.
Strongly prefer candidates with lab call center experience
Affirmative Action and Equal Opportunity Employer
Medical Call Center Jobs
By The Eye Care Group PC At , Waterbury, 06708 $15 - $20 an hour
Effective multi-tasking skills. Must have basic keyboard skills and experience/knowledge of how to operate computers and telephones. Computer experience a must.
Must have top-notch customer service skills that drive quality and provide an exceptional patient experience.
At least two years’ experience in a medical office servicing patients on the telephone
Must be detail oriented, customer focused, have a pleasant speaking voice, and possess skills in proper telephone etiquette.
Demonstrate excellent human relations in verbal, interpersonal and written skills with the ability to work cooperatively within a diverse team environment.
Must have good working knowledge of health insurance.
Does: Program Manager (Call Center)
By Dept of Employment Services At , Washington, 20019 $99,513 - $139,318 a year

Plus, three (3) years of progressive supervisory/management experience in a customer service/call center environment.

Bachelor’s Degree from an accredited university, or equivalent preferred;

Call Center Director, Patient Outreach
By DocGo At , New York $90,000 - $120,000 a year
Outstanding management skills, with the ability to motivate a team
An analytical approach toward sales data & team member performance management
Manage a team consisting of managers, supervisors, and outbound call center associates based in New York and other locations.
Strong computer skills, including the ability to create and analyze Excel spreadsheets
Excellent written and verbal communication skills
Work with senior-level stakeholders to develop, implement, and execute successful high-volume outbound call center operations.
Call Center Clerk- Nutrition Services
By Vanderbilt University Medical Center At , Nashville, 37232
Breadth of Knowledge: Applies broad job knowledge and has basic job skills in other areas.
Provide education on diet order parameters, nutrient restrictions, and supplements.
The responsibilities listed are a general overview of the position and additional duties may be assigned based on operational needs.
Has limited experience, training, direct exposure, or past experience working with medical terminology and documentation.
Team Interaction: Provides informal guidance and support to less experienced team members.
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Call Center Supervisor Jobs
By PrudentRx, LLC At , Remote
Maintaining PrudentRx program skills & knowledge by completing at least eight (8) hours
Effective leadership and analytical skills, including working knowledge of workforce
On-going review of procedures and collaborate with Contact Center Manager and
Oversee the onboarding, training and continued education of the Call Center staff as
Log in to phone system to take/make calls at least 8 hours per month to maintain skills
Complete all necessary continued learning and training requirements per department and company need.
Call Center Manager Jobs
By Amentum At , Fort Carson $70,000 - $90,000 a year
5 years of case management experience
Ability to properly manage staffing and resources(team) and addressing case work requirements within their scope(s) of their responsibilities
Experience managing a call center and ability to manage fluctuating call/ticket volumes
Strong background in and understanding of Case Management and Customer Service (Call Center / Contact Center) operations
Case Management Call Center Manager –
Essential duties and responsibilities for the position include, but are not limited to:
Supervisor - Call Center
By Maximus At , Remote From $42,400 a year
Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree
Minimum of two (2) years of experience in a call center environment required
Ability to manage a high level of confidentiality
Excellent organizational, written, and verbal communication skills
Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Associate Manager Call Center
By Schindler Group At Atlanta, GA, United States
Proficient in call center management systems (WorkForce Mgmt. CRM)
Key Experience and Skills Include:
Assist in implementing and manage day to day operation of ActionBoard Chat bot and other bots
Customer contact or call center experience
Competitive salary commensurate with experience
Competitive Medical, Dental and Vision Plans - All benefits effective from first day of hire
Virtual Call Center Jobs
By VCA Animal Hospitals At , Los Angeles, 90064 $15.77 - $23.65 an hour
Provide feedback to management on call management tool, protocols, script, and client reception with an intent to improve operations
Fulfill other related duties as assigned EDUCATION/EXPERIENCE
High school diploma or equivalent PREFERRED SKILLS AND QUALIFICATIONS
Schedule client appointments efficiently while providing a high-quality experience
Manage high volume of inbound and outbound calls and use of SMS/Texts
Prior Veterinary Experience and/or prior call center experience in a medical setting is preferred
Emergency Operations Call Center Specialist
By GAP Solutions, Inc. At , Atlanta, 30333
Support emergency operations and incident management for 24/7/365 requirements at the CDC EOC and Continuity of Operations Plan (COOP) alternate facilities
Facilitate and manage continuous information sharing, knowledge management, communications, and reporting support within the EOC
Previous experience in emergency management or response
Maintain an EOC change management process for updating and managing protocols, SOPs and contact lists
Bachelor’s Degree and four years of related experience
Background Investigation Requirement: All employees must pass a security investigation
Scheduling Manager - Retail Call Center Workforce Management
By CVS Health At , $60,300 - $130,000 a year
5+ years of workforce management experience
3+ years of experience in scheduling and capacity planning within a multi-channel organization
3+ years of experience working with WFM industry standard software (Verint, IEX, etc.)
3+ years of experience developing long term Internal and Vendor staffing plans while ensuring cost metrics are in line with expectations
Experience in complex routing strategies within inbound and outbound contact centers
Data visualization development experience (Ex: Tableau or Power BI)
Call Center Manager Jobs
By State of New Mexico At , Santa Fe, 87505 $59,739 - $95,582 a year
Education and years of experience must be related to the purpose of the position.
These combinations of education and experience qualify you for the position:
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
PERA active and inactive members
Ability to deal with difficult situations
Ability to adhere to strict deadlines
Scheduler - Call Center
By Beebe Healthcare At , Georgetown, 19947
Prior scheduling , patient accounts, unit clerk or medical assistant experienced preferred.
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations

Are you looking for a job that offers flexible hours, competitive pay, and the chance to make a real difference? Look no further than a career in call center work! With a call center job, you'll have the opportunity to help customers with their needs while developing your communication and problem-solving skills. Plus, you'll get to work in a fast-paced, dynamic environment with plenty of opportunities for growth. So what are you waiting for? Start your journey to a rewarding career today!

Call center jobs involve providing customer service and support over the phone, via email, or through online chat. The job requires excellent communication and problem-solving skills, as well as the ability to remain calm and professional in difficult situations.

What is Call Center Skill Requirements?

• Excellent communication skills, both verbal and written
• Ability to remain calm and professional in difficult situations
• Ability to multitask and prioritize tasks
• Proficiency in customer service software and databases
• Knowledge of relevant products and services
• Ability to work independently and as part of a team

What is Call Center Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Proficiency in customer service software and databases

What is Call Center Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant products and services
• Knowledge of customer service software and databases

What is Call Center Experience?

• Previous customer service experience
• Experience in a call center environment

What is Call Center Responsibilities?

• Respond to customer inquiries via phone, email, or online chat
• Troubleshoot customer issues and provide solutions
• Provide accurate information about products and services
• Process orders, forms, and