Call Center Supervisor Overnight Jobs in Illinois

Solid Knowledgeable of telephone call center systems

Solid multi-tasking, prioritization and organizational skills

Exceptional written and verbal communications skills

2+ Years supervisory or lead experience (to include direct coaching and counseling)

Demonstrated experience handling escalated callers, service issue, and employee conflicts

Coaches' employees to reached desired sales goals and targets, while navigating through pivots, objections and rebuttals

Communicating regularly with field managers regarding potential and existing client scheduling

Display superior customer service skills

Superior knowledge of the Client Coordinator role

Display exceptional communication skills, both written and verbal

To be considered for this opportunity, candidates must meet all the following requirements:

Development of the team and quality control resulting in conversion success.

Min. 3 years of supervisory/management experience required.

Excellent people management and supervisory skills; Ability to effectively coach and mentor customer service representatives.

Monitor the time management, mood and morale of team members.

Explain products and services in a courteous and respectful manner, demonstrating knowledge of company product lines, services, and policies.

Previous experience in a call-center or high-volume customer support role preferred.

Prior experience as customer support supervisor or similar supervisory position for a minimum of 3 years; previous call-center experience preferred.