Call Center Supervisor Overnight Jobs in Iowa

Maintaining PrudentRx program skills & knowledge by completing at least eight (8) hours

Effective leadership and analytical skills, including working knowledge of workforce

On-going review of procedures and collaborate with Contact Center Manager and

Oversee the onboarding, training and continued education of the Call Center staff as

Log in to phone system to take/make calls at least 8 hours per month to maintain skills

Complete all necessary continued learning and training requirements per department and company need.

Associate Degree or equivalent combination of education, technical training or work experience considered in lieu of degree

Minimum of two (2) years of experience in a call center environment required

Ability to manage a high level of confidentiality

Excellent organizational, written, and verbal communication skills

Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources

Develop work schedules and assign duties to direct report personnel to ensure efficiency

Minimum knowledge, skills and abilities required of the position

Minimum education and experience required of the position

Previous supervisory experience in Customer Service environment preferred.

Handle escalated calls, working directly with internal and external customers

Complete administrative task involving agents, i.e., schedules, time sheets, vacation, etc.

Ensure company's compliance with governmental laws and/or regulatory agency rules.