Call Center Supervisor Overnight Jobs in Georgia

Excellent management and supervisory skills.

Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.

Prepares knowledge-based documents such as summaries and responses to frequently asked questions.

Excellent verbal and written communication skills.

Extensive knowledge of customer service procedures and principles.

At least three years of customer service experience required.

Respond to questions and concerns respective to both internal and external customers with demonstrated ability to manage irate and difficult calls.

Work with the Call Center Operations Community Manager in recruitment, hiring, training, monitoring, coaching, counseling, disciplining and evaluation of staff.

Minimum one (1) year of using call routing, IVR or CRM related technology to manage goals and targets.

Minimum one (1) year of experience in lead role position in a customer service high call volume environment.

High School Diploma or General Education Development (GED) required.

Demonstrated Knowledge of influential leadership tactics.

Knowledge of call center metrics and performance management.

Reporting on performance to senior management.

Proven experience as call center manager or similar position.

Providing training and coaching to call center agents to improve their customer support skills.

Strong leadership and coaching skills.

Excellent communication and interpersonal skills.

Basic education, experience and skills required for consideration:

Preferred education experience and skills:

2 years of related experience in a healthcare environment.

1 year of leadership experience.

High School Diploma or equivalent.

Call or Contact Center environment.