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Call Center Quality Manager Jobs

Senior Call Center Manager
By Daxko At Santa Clara, CA, United States
Two (2) to four (4) years of experience in management
Advanced knowledge experience working with relational databases including development, troubleshooting and performance optimization.
Be a mentor for colleagues and help promote knowledge-sharing
Expert written and verbal communication skills, with the demonstrated ability to effectively communicate with C-level staff.  
Experience creating & maintaining relationships and rapport with clients 
Four (4) to Six (6) years of Customer Service experience 
Call Center Manager Jobs
By Pediatric Specialists of Virginia At Fairfax, VA, United States
Leadership experience with ability to train and interact with all levels Preferred Qualifications
2-5 years professional experience to include 1 year supervisor experience
Excellent customer service and communication skills
5 or more years professional experience
Call Center Project Manager
By Insight Global At United States
At least 3 years experience in a call center/customer service environment as a Project Manager
Strong knowledge of health insurance claims, enrollment, and reporting experience
Strong experience with Jira, Sharepoint, Risk Analysis, Gap Analysis
Member and Provider Services experience, documenting process flows current and future
Vaccination requirements---medical and religious exemptions available.
Position: Call Center Project Manager
Call Center Manager Jobs
By Herewith At San Francisco, CA, United States

Understands, implements, and complies with the Herewith Mission, objectives, policies and procedures to ensure patient/caregiver needs are met.

Participates in special projects and performs other duties as required.

Call Center Manager Jobs
By NWN Carousel At Greater Boston, United States
Knowledge of management principles and familiarity with company products, services, and policies.
Experience with workforce management tools (Verint preferred)
Assisting other management team members in identifying trends and establishing call center goals.
Taking on other tasks or projects to support employees, other managers, and call center operations.
3-5 years of Customer Success Center/help desk leadership experience.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Auditor, Call Center Quality
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Offers suggestions for process improvement to foster exceptional customer experience.
Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
Participates in call calibration exercises.
Auditor, Call Center Quality
By Molina Healthcare At , Long Beach, 90802, Ca $14.90 - $29.06 an hour

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees:

Call Center Area Manager
By IKEA At , Houston, 77024, Tx $74,497 - $96,846 a year

Why we will love you

What you'll be doing day to day

Call Center Area Manager
By IKEA At , Centennial, 80112, Co $74,497 - $96,846 a year

Why we will love you

What you'll be doing day to day

Call Center Manager Jobs
By RealVoice At , Memphis, 38128, Tn
Prepare reports for different departments or upper management.
Proven experience as call center manager or similar position.
Manage daily operations of the call center.
Bachelor's degree in Business Administration, or related field. Advanced degree or certification in a related field is a plus.
Minimum of 5 years experience in a leadership role within a call center environment.
Excellent verbal and written communication skills.
Call Quality Manager Jobs
By RealVoice At , Memphis, 38128, Tn
Excellent leadership and team management skills.
Provide regular QA reports to the management team.
Bachelor's degree in Business Administration, Quality Management, or a related field. Advanced degree is a plus.
Manage the QA team and drive continuous improvement in our processes and systems.
At least 5 years of experience in a quality assurance role, preferably within the hospitality or tech industry.
Strong knowledge of QA methodologies, tools, and processes.
Call Center Manager Jobs
By Conduent At , Mather, 95655, Ca
Have 2 years of experience working in a management role.
Be able to use developed communication and time management skills.
Understanding and supporting P&L owner as well as other finance related processes like budget and actuals.
As a Call Center Manager, you will manage team to deliver SLA's while building team engagement.
Managing revenue optimization and reduction of penalties.
Delivering quality, productivity, and compliant KPI reports.
Quality Assurance Manager - Client Service Center (Call Center)
By Louis Vuitton At , Irving, 75063, Tx
Build, implement, and manage quality requirements, standards, methodologies, and procedures
5+ years of Quality Assurance managerial experience in a call-center environment
4+ years of experience managing a team of direct reports
Excellent oral and written communication skills
Experience leading employer branding initiatives
Apply Quality reporting and trends to provide qualitative feedback
Call Quality Analyst Jobs
By Talent Group At United States

Communicate overall process or transaction quality

Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Call Center Manager Jobs
By Engage Partners Inc. At Deerfield Beach, FL, United States
3-5 years of experience in contact center management
Manage and lead contact center staff to ensure compliance with operational requirements and corporate policies
Create and manage workforce schedules, payroll, commissions, and operational reports
Strong leadership and coaching skills
Excellent communication and problem-solving skills
Ability to manage a team to achieve operational goals and financial targets
Senior Call Center Manager
By Conduent At , Guaynabo, 00968, Pr
Have experience managing a large production team.
Possess good verbal and written communication skills.
Have prior experience managing a call center team (desired).
Are you passionate about leading a team?
Are you able to work onsite?
Deliveringsuperiorcustomer service by effectively managing and motivating a diverse call center team.
Manager Call Center Operations
By Boston Medical Center At , Remote
Performs other tasks as needed as a member of the Ambulatory Practice Call Center management team
Bachelor's degree or an equivalent combination of education, training and experience is required
Manages performance at the department and individual levels to ensure that Call Center goals are met.
Is knowledgeable of all ambulatory practice guidelines and all software and technology used to support the Call center and
Three or more years call center experience required
Three or more years healthcare experience preferred
Call Center Manager Jobs
By KSI Auto Parts At , Opa-Locka, 33054, Fl
Learn and comprehend phone software and capabilities to generate reports, monitor activity, and provide the best customer experience.
10 years of call center experience preferably within distribution businesses
Previous experience working in a cross-functional team environment
Must have excellent communication skills including, verbal, written and audio skills.
Attention to detail and excellent follow-up skills
Salary ranging from $70,000-$90,000 based on experience.
Vitals Monitoring Call Center Manager
By Modivcare At , , Oh $69,900 - $80,000 a year
Advocates fiscal responsibility in the management of member care through efficient utilization
Collaborates with Workforce Management to ensure staff is scheduled to meet forecasted
Process improvement skills and experience.
Or equivalent combination of education and/or experience.
Modivcare offers a comprehensive benefits package to include the following:
Develops team and conducts training to ensure a high level of knowledge and quality of the
Call Center Trainer And Quality Administrator
By Research & Marketing Strategies, Inc. At , Baldwinsville, 13027, Ny
Demonstrated call center experience with a focus on quality improvement and training.
Effective oral and written communication skills, and strong attention to detail.
Working knowledge of Microsoft Office (Word, Excel, Outlook, and Access) and CATI style survey
Ability to manage multiple priorities, with frequent tight time constraints required.
Excellent interpersonal and customer service focused skills and ability to work with diverse groups of
Ability to work independently and follow through on own initiative is essential.