Quality Assurance Representative Jobs

This is a remote position.

The Remedy Corporation has an ongoing need for Quality Assurance Specialists.

As a quality assurance agent, you will make calls to various companies as a mystery shopper to assess the performance of the customer service department.

You provide feedback via a detailed form that we present to our clients to allow them to make any necessary improvements. Your opinion matters! This serves in place of customer satisfaction surveys.

It's that simple! We provide the company to call; you make the call!

You will set your own schedule, so you can work anytime that fits YOUR schedule. As we have an ongoing need for Quality Assurance Specialist, you can get started as soon as this week.

Responsibilities:

• Call all companies provided via assigned lists
• Ensure that form is free of errors and misinformation
• Complete review submission form prior to the required deadline
• Successfully complete a test call
• Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
• Document detailed information of overall experience
• Complete a short 30 minute training

Pay Rate

$2 per call

Requirements Requirements

• Accuracy
• Excellent written and verbal communication skills
• Must be self-directed and self-motivated
• Efficiency
• Must be able to adhere to a deadline
• Ability to work with minimal supervision
• Strong listening skills

Other Requirements

• Active Phone line (landline, mobile or both)
• Mobile Device capable of downloading applications
• Must be a USA resident with ID
• Valid email address