Register
Recruit Create CV

Call Center Quality Assurance Representative Jobs

Quality Assurance Representative Jobs
By Alleviate Financial Solutions At Irvine, CA, United States
Minimum of 6+ months of customer experience preferred
Customer service phone experience preferred
Excellent customer services and clear verbal communication skills
Experience with Phone system: YTEL and CRM preferred
Knowledgeable of MS Office: word, excel, outlook
2+ Years’ experience in Debt Settlement or related industry
Quality Assurance Representative Jobs
By The Remedy Corporation At Decatur, GA, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Quality Assurance Representative Jobs
By The Remedy Corporation At Tuscaloosa, AL, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Auditor, Call Center Quality
By Molina Healthcare At United States
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Offers suggestions for process improvement to foster exceptional customer experience.
Assists Quality Manager in providing standard weekly and monthly reporting within predetermined reporting parameters.
3-5 years of progressive work experience in Quality Assurance/Auditing, Call Center, or Customer Service.
Performs call monitoring and assessment of Call Center Associates for both inbound and outbound calls.
Participates in call calibration exercises.
Auditor, Call Center Quality
By Molina Healthcare At , Long Beach, 90802, Ca $14.90 - $29.06 an hour

Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

To all current Molina employees:

Call Quality Manager Jobs
By RealVoice At , Memphis, 38128, Tn
Excellent leadership and team management skills.
Provide regular QA reports to the management team.
Bachelor's degree in Business Administration, Quality Management, or a related field. Advanced degree is a plus.
Manage the QA team and drive continuous improvement in our processes and systems.
At least 5 years of experience in a quality assurance role, preferably within the hospitality or tech industry.
Strong knowledge of QA methodologies, tools, and processes.
Quality Assurance Manager - Client Service Center (Call Center)
By Louis Vuitton At , Irving, 75063, Tx
Build, implement, and manage quality requirements, standards, methodologies, and procedures
5+ years of Quality Assurance managerial experience in a call-center environment
4+ years of experience managing a team of direct reports
Excellent oral and written communication skills
Experience leading employer branding initiatives
Apply Quality reporting and trends to provide qualitative feedback
Quality Assurance Representative, Floor Support
By Merck KGaA Darmstadt Germany At , Indianapolis, In
Documents and reports to management any AQL failures, GMP violations, unsafe conditions, or other unusual results or practices
2+ years of experience in the pharmaceutical industry
3+ years' experience in pharmaceutical manufacturing
Excellent interpersonal and team skills
Monitors the filling, inspection and packaging processes, drawing AQL and other samples as appropriate, and documents results
Performs and documents line clearances and room releases for Manufacturing use
Quality Assurance Representative Jobs
By Lennar Homes At , San Ramon, 94583, Ca $34.67 an hour
Two (2) year of minimum experience in a customer care/service role
Homebuilding experience not required, but preferred
Strong written and oral communication skills
Detail oriented with a high degree of construction knowledge, products, and processes
This position will be eligible for the described benefits listed in the above section.
Evaluate and review the quality of workmanship by evaluating homes at each community on a regular basis.
Call Quality Analyst Jobs
By Talent Group At United States

Communicate overall process or transaction quality

Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Quality Assurance Manager - Customer Service Center
By WesBanco Bank, Inc. At , Bowie, 20716, Md
Reporting experience required with ability to use Excel and quality management software system reports.
Experience with contact center software, quality management systems and metrics
May be assigned other job duties and or responsibilities with or without prior notice.
May serve as a backup to customer service management in their absence.
An Associate or Bachelor’s degree is preferable or a minimum of 3 years of equivalent education, training, and work experience.
Minimum of two years of contact center experience required with knowledge of metrics and service level standards.
F-15 Quality Assurance Representative (Associate)
By BOEING At , New Orleans, 70123, La
Provides guidance to the team based on management direction.
Minimum of 5 years' experience with F-15 maintenance and troubleshooting
5+ years' experience with quality or inspection on military aircraft
Minimum of 5 years' experience with Retrofit, Repairs, Modifications & Maintenance
Reviews proposals, contracts, regulatory, program and customer requirements ensuring early quality involvement in program development.
This position offers relocation based on candidate eligibility.
Quality Assurance Associate - Gmp Biomanufacturing Center
By CEDARS-SINAI At , Los Angeles, Ca $24.82 - $37.23 an hour
Assists with document control and records management.
No experience is required. Three (3) years of experience in Quality or Regulatory compliance is preferred.
Assist in the first-level enforcement of quality processes in compliance with quality procedures.
Assists review of manufacturing processes and cGMP documents following procedures and policies.
Assists in performing root cause analysis and establishing corrective and preventative actions.
Initiates corrective action in accordance with procedures.
Call Center Trainer And Quality Administrator
By Research & Marketing Strategies, Inc. At , Baldwinsville, 13027, Ny
Demonstrated call center experience with a focus on quality improvement and training.
Effective oral and written communication skills, and strong attention to detail.
Working knowledge of Microsoft Office (Word, Excel, Outlook, and Access) and CATI style survey
Ability to manage multiple priorities, with frequent tight time constraints required.
Excellent interpersonal and customer service focused skills and ability to work with diverse groups of
Ability to work independently and follow through on own initiative is essential.
Quality Assurance Representative Jobs
By The Remedy Corporation At Glassport, PA, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Quality Assurance Representative Jobs
By The Remedy Corporation At Little Rock, AR, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Quality Assurance Representative Jobs
By The Remedy Corporation At Junction City, GA, United States
Document detailed information of overall experience
Excellent written and verbal communication skills
Complete a short 30 minute training
Successfully complete a test call
Call all companies provided via assigned lists
Evaluate the level of customer service provided by answering representatives questions while remaining anonymous
Quality Assurance Representative Jobs
By LifeMD At Greenville, SC, United States
Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of LifeMD.
Good organizational skills, knowledgeable in goal-setting practices
Offer daily feedback via verbal & written communication.
Experience in the customer service space
Proven track record of analytical skills
Hands-on experience in quality assurance
Quality Assurance Coordinator- Call Center
By Rockland Trust At , Franklin, 02038, Ma
Excellent communication, problem solving, and organizational/time management skills required
Identify and implement process improvement ideas with call center management team and other departments as necessary.
Communicate system issues promptly to the team, management, and other appropriate personnel.
Complete all training requirements on time
High School diploma required (4 year college degree or equivalent work experience preferred)
Prior call center experience (minimum of two years)
Contact Center Quality Assurance Analyst
By APCO Holdings, LLC At Columbus, OH, United States
Demonstrated strong organizational, time-management, and oral and written communication skills
Requires solid interpersonal skills with the ability to work with both management and staff employees
Real-time Work Force Management experience
Provide clearly written feedback to management for group and individual coaching regarding compliance audits and performance coaching.
Associates degree and 3+ years of call center customer service and/or sales experience with emphasis on quality improvement
3+ years of Quality Assurance Analyst experience in a call center environment

Are you looking for an exciting opportunity to help ensure customer satisfaction and quality assurance in a call center setting? Join our team as a Call Center Quality Assurance Representative and help us provide the best customer experience possible!

Overview The Call Center Quality Assurance Representative is responsible for ensuring that customer service representatives are providing quality customer service. This role requires the ability to assess customer service representatives’ performance and provide feedback to help them improve their customer service skills. Detailed Job Description The Call Center Quality Assurance Representative is responsible for monitoring customer service representatives’ calls, emails, and other customer interactions. They must be able to identify areas of improvement and provide feedback to customer service representatives. The Quality Assurance Representative must be able to assess customer service representatives’ performance and provide constructive feedback. They must also be able to document customer service representatives’ performance and provide reports to management. Job Skills Required
• Excellent communication skills
• Strong problem-solving skills
• Ability to provide constructive feedback
• Knowledge of customer service principles
• Ability to work independently
• Proficiency in Microsoft Office
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service
• Knowledge of customer service principles
• Ability to work independently
Job Knowledge
• Knowledge of customer service principles
• Knowledge of customer service software
• Knowledge of call center operations
Job Experience
• Previous experience in customer service
• Previous experience in a call center
Job Responsibilities
• Monitor customer service representatives’ calls, emails, and other customer interactions
• Identify areas of improvement and provide feedback to customer service representatives
• Assess customer service representatives’ performance and provide constructive feedback
• Document customer service representatives’ performance and provide reports to management
• Assist in training customer service representatives on customer service principles and procedures
• Assist in resolving customer complaints and inquiries