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Call Center Financial Service Representative Jobs in Iowa

Call Center- Patient Service Representative
By Boston Medical Center At , Remote
Assists in the training/orientation of new personnel under the direction of a manager and/or supervisor.
Participates in staff meetings/is expected to identify process issues that are obstacles to providing a positive patient experience.
Bachelor's degree (related experience would be preferred but not required).
Associate degree, Medical Assistant certificate or equivalent training plus at least 1 year related work experience or
High School diploma/GED plus at least 2 years medical office or call center work experience required.
Effective interpersonal skills to with a diverse group of professional and personalities in a team environment
Call Center Representative -Service Delivery
By Lumen At , Remote $12 - $31 an hour
Strong customer service skills and experience with direct customer contact
Experience with/knowledge of general billing inquiry and dispute resolution, account resolution and adjustments
Manage large amounts of inbound calls in a timely manner
Strong communication (oral and written) and problem-solving skills
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Call Center Customer Service Representative
By In the Nick of Time Moving At , West Bend, 53090, Wi $15 - $17 an hour
Manage large amounts of inbound and outbound calls in a timely manner
Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Ability to multi-task, set priorities and manage time effectively
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise

Are you looking for a challenging and rewarding career in the financial services industry? Join our team as a Call Center Financial Service Representative and help our customers make informed decisions about their finances! With our comprehensive training and support, you'll be able to provide exceptional customer service and financial advice. Apply now and start your journey to success!

Overview A Call Center Financial Service Representative is responsible for providing customer service and support to clients over the phone. They are responsible for answering customer inquiries, resolving customer complaints, and providing information about products and services. Detailed Job Description Call Center Financial Service Representatives are responsible for providing customer service and support to clients over the phone. They must be able to answer customer inquiries, resolve customer complaints, and provide information about products and services. They must also be able to process customer orders, process payments, and provide general customer service. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multi-task
• Ability to work in a fast-paced environment
• Knowledge of financial services products and services
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
• Ability to work independently
Job Qualifications
• High school diploma or equivalent
• Previous experience in customer service
• Knowledge of financial services products and services
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Knowledge
• Knowledge of financial services products and services
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software
Job Experience
• Previous experience in customer service
• Previous experience in a call center environment
Job Responsibilities
• Answer customer inquiries and provide information about products and services
• Resolve customer complaints
• Process customer orders and payments
• Provide general customer service
• Maintain customer records
• Follow up with customers to ensure satisfaction