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Call Center Customer Service Agent Jobs in New Jersey

Customer Service Center Support Team Manager (Call Center)
By Heritage Bank At , Burlington, 98233 $98,430 a year
Equivalent combination of education, training and management experience may be considered.
Call Center Management experience – required. Financial services industry experience – preferred.
Work with branch banking and support department management teams to research and resolve cross-department customer issues/concerns in a timely manner.
Actively manage robbery response activities within assigned center, and participates as a member of the Bank’s incident response team.
High School diploma or equivalent - required. Associate's Degree or higher in Business, Accounting and/or Finance -preferred.
Demonstrated ability to monitor and manage income and expense budget(s).
Call Center Agent. Jobs
By State of Colorado At Lakewood, CO, United States
Customer service experience utilizing problem solving skills
Strong written, computer and data entry skills
Experience interpreting and applying rules and regulations in a regulatory environment
Experience in a work environment in which laws, rules, and regulations are put into place
Customer service experience utilizing conflict resolution techniques
DOR Required Skills and Competencies

Are you looking for a job that offers great customer service and a chance to make a difference? Look no further! We are looking for a Call Center Customer Service Agent to join our team and provide exceptional customer service to our clients. If you are a people person with excellent communication skills, then this is the job for you!

What is Call Center Customer Service Agent Skills Required?

• Excellent communication skills, both verbal and written
• Ability to remain calm and professional in stressful situations
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Ability to handle customer complaints

What is Call Center Customer Service Agent Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology

What is Call Center Customer Service Agent Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of customer service software, databases, and tools

What is Call Center Customer Service Agent Experience?

• Previous experience in a customer service role
• Experience in a call center environment
• Experience with customer service software, databases, and tools

What is Call Center Customer Service Agent Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Document customer interactions in customer service software
• Follow up with customers to ensure their issues are resolved