Call Center Customer Service Agent Jobs in Kansas
Customer Service Associate - Incoming Call Center & My Chart
By Duke Health
At , Durham, 27710, Nc
Are you looking for a job that offers great customer service and a chance to make a difference? Look no further! We are looking for a Call Center Customer Service Agent to join our team and provide exceptional customer service to our clients. If you are a people person with excellent communication skills, then this is the job for you!
What is Call Center Customer Service Agent Skills Required?
• Excellent communication skills, both verbal and written
• Ability to remain calm and professional in stressful situations
• Ability to multitask and prioritize tasks
• Ability to work independently and as part of a team
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Ability to handle customer complaints
What is Call Center Customer Service Agent Qualifications?
• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
What is Call Center Customer Service Agent Knowledge?
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of call center telephony and technology
• Knowledge of customer service software, databases, and tools
What is Call Center Customer Service Agent Experience?
• Previous experience in a customer service role
• Experience in a call center environment
• Experience with customer service software, databases, and tools
What is Call Center Customer Service Agent Responsibilities?
• Respond to customer inquiries via phone, email, and chat
• Troubleshoot customer issues and provide solutions
• Document customer interactions in customer service software
• Follow up with customers to ensure their issues are resolved
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