Department Information
We serve all Colorado residents in their everyday lives. The department is driven by our values of service, teamwork, accountability, integrity, and respect. We support the Colorado community as well as those that work here. We value the contributions of every employee and encourage learning so our employees can grow. We celebrate diversity, and together, support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work.
The Department of Revenue (DOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, and regulating liquor, gaming, horse racing, marijuana, and the auto industry in order to assist the citizens of our state.
The Department of Revenue offers 11 paid holidays per year, paid vacation and sick leave, BenefitHub program (discounted merchandise, food and travel, etc.) employee wellness program and a great benefit package.
Exciting NEW Benefit!
The person hired for this position will receive a $500 bonus at the end of 6 months of employment and another $1000 bonus at their 1 year anniversary!
CDOR Vision
To empower businesses and individuals through quality customer service, innovation and collaboration.
CDOR Mission
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
CDOR Values
Description of Job
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks within the Department of Revenue's Driver License Administrative Section. If you possess a strong attention to detail, excellent customer service skills and enjoy working in a team driven environment, this may be the perfect opportunity for you!
This position serves as an Administrative Assistant responsible for duties that include, but are not limited to:
- Researching new policies, procedures, rules, and statutes to be able to provide the most up to date information to Driver License staff and the public in person and over the phone and;
- Scheduling appointments by phone for appropriate appointment type;
- Providing information to the public concerning departmental procedures and policies by telephone;
- Determining best appointment types for individuals based on their described need;
- Assisting in receiving and processing Central Issue credentials in accordance with current policy and procedure.
- Communicating with the public by phone and e-mail concerning departmental procedures and policies concerning Renewal By Mail and Duplicate Permit or Minor Driver License;
- Operating current calendar scheduling systems as provided by Driver License Administration;
- Qualifying applicants for Colorado Driver License Renewal By Mail and Duplicate Permit or Minor Driver License by needs and eligibility, then processing qualified applicants;
Minimum Qualifications
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Education And Experience
Two years of experience in an occupational field related to the work assigned to the position (i.e., executive assistant, office clerk, receptionist, financial clerk).
Substitutions
Appropriate education will substitute for the required experience on a year-for-year basis.
Preferred Qualifications
The preferred candidate will possess the following qualifications:
- Customer service experience utilizing conflict resolution techniques
- Customer service experience utilizing problem solving skills
- Strong written, computer and data entry skills
- Experience interpreting and applying rules and regulations in a regulatory environment
- Experience in a work environment in which laws, rules, and regulations are put into place
- Prior work collaborating and working on a team
- Prior work in a high stress environment maintaining a professional attitude
DOR Required Skills and Competencies: Competencies required for all DOR positions include good communications skills, interpersonal and people management skills, the ability to multitask, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers.
Conditions Of Employment With The Colorado Department Of Revenue
- As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
- Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Applicant Checklist
Only complete applications submitted on or before the closing date for this announcement will be given consideration. Failure to submit all required documents by the closing date of this announcement may result in your application being rejected. For assistance with the application process, please review the following video provided by the Colorado Department of Personnel & Administration "Applying for a Job with the State of Colorado".
Complete Applications Must Include The Following Documents
- A complete Supplemental Questionnaire (Submit online as part of your application)
- A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
Minimum Qualifications And Comparative Analysis
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications.
- Failure to include adequate information or follow instructions may affect the applicant's score and/or prevent them from competing in any subsequent measures used to arrive at a top group of applicants. Factors to be assessed are those outlined in the requirements, competencies, and preferred qualifications.
- Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
- List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
- Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties.
Years will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be prorated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit)
The eligible list established from this posting may be used to fill additional vacancies.
Email Address
All correspondence regarding your status in the selection/examination process will be conducted via email. Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email. Please set up your e-mail to accept messages from "state.co.us" and "
[email protected]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: https://spb.colorado.gov/ . If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
