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Call Center CSR Jobs in Iowa

Csr 1 - Call Center(Remote Richmond-Va-North Chesterfield )
By Maximus At , Remote Up to $17.50 an hour
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.
Tier 2 Csr - Call Center
By Maximus At , Remote From $14.13 an hour
Accept new knowledge to policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
High School diploma or equivalent with 1-3 years of experience.
Respond effectively to all forms of inbound and outbound contacts.
Process workflow documents, which include, income, identity, and other eligibility verification documents.
Csr 1 - Call Center
By Maximus At , Remote Up to $18.04 an hour
Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Track and document all inquiries using the applicable systems.
Complete associated tasks according to the established guidelines.
Meet Quality Assurance (QA) and other key performance metrics.
Facilitate the fulfillment of caller requests for materials via mail, email, or download.
Transfer/refer consumers to appropriate entities according to the established guidelines.

Are you looking for a job that will give you the opportunity to use your customer service skills to make a difference? Look no further! We are looking for an enthusiastic and motivated Call Center Customer Service Representative to join our team. You will be responsible for providing excellent customer service to our clients and helping them with their inquiries. If you have a passion for helping people and a desire to work in a fast-paced environment, then this is the job for you!

Call Center Customer Service Representative (CSR) job is a customer service role that involves providing customer service support to customers over the phone, via email, or through online chat.

What is Call Center CSR Skills Required?

• Excellent communication and interpersonal skills
• Ability to handle customer inquiries and complaints
• Ability to multitask and prioritize tasks
• Proficiency in computer applications
• Ability to work in a fast-paced environment
• Knowledge of customer service principles and practices

What is Call Center CSR Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software, databases, and tools

What is Call Center CSR Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Knowledge of relevant products and services

What is Call Center CSR Experience?

• Previous customer service experience
• Previous experience in a call center environment

What is Call Center CSR Responsibilities?

• Respond to customer inquiries and complaints
• Provide accurate information about products and services
• Troubleshoot customer issues and provide solutions
• Process orders, forms, and applications
• Follow up with customers to ensure their satisfaction
• Update customer information in the customer service database