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Call Center Assistant Director Jobs

Assistant Community Center Director
By City of Memphis At Memphis, TN, United States

Performs additional functions (essential or otherwise) which may be assigned.

and dispatchers of law enforcement, fire and emergency medical service departments."

Call Center Director Jobs
By NYC Careers At , New York $58,695 - $81,000 a year
Management knowledge and skill to oversee and coordinate the delivery of multiple projects simultaneously
Strong customer and quality focus, time management skills; excellent planning and problem-solving skills
Be responsible for the growth of the unit to include staff management, productivity, and efficiency.
Advanced knowledge of Microsoft Office programs including Word, Excel, Access, Visio, Project, and PowerPoint;Very strong administrative, planning, analytic and communication skills
Supervisory experience within a Call Center environment
Outstanding collaboration and leadership skills; Strong strategic problem-solving skills, and a high level of personal initiative
Call Center Director, Patient Outreach
By DocGo At , New York $90,000 - $120,000 a year
Outstanding management skills, with the ability to motivate a team
An analytical approach toward sales data & team member performance management
Manage a team consisting of managers, supervisors, and outbound call center associates based in New York and other locations.
Strong computer skills, including the ability to create and analyze Excel spreadsheets
Excellent written and verbal communication skills
Work with senior-level stakeholders to develop, implement, and execute successful high-volume outbound call center operations.
Director Of Admissions Call Center
By Staffosaurus At West Palm Beach, FL, United States

Director Of Admissions Skills And Qualifications

Strong Computer Literacy, Experience With CRM And CCS Preferred

Call Center Site Director
By OneTouch Direct At Nashville, TN, United States
Detail orientation, organizational, prioritization, and time management skills; experience preferred.
Provide leadership for the management teams to achieve desired service levels, expense control, employee development and key KPIs.
Work cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results.
Operations management: 2 years (Required)
operations management: 2 years (Required)
Effectively and knowledgeably represent the site in all meetings and presentations as required.
Managing Director, Global Call Center
By Evolent At United States
● Deep knowledge and experience procuring and implementing core contact center
management, and quality management) as well as typical contact center performance
Preferred Experience We Look For
● 10 years of experience with progressive leadership responsibility, including 5 years of
experience leading a national or global contact center operation
● Successful track record of delivering high quality customer experience through a call
Call Center Assistant Jobs
By Electric Comms At Dallas, TX, United States
Proficient computer skills and experience with customer relationship management (CRM) software.
High school diploma or equivalent; further education or relevant certifications are a plus.
Make outbound calls to follow up with customers, provide information, and offer assistance as required.
Follow call center scripts and guidelines while adapting responses to customers' unique situations, ensuring a personalized and engaging experience.
Collaborate with team members and other departments to resolve customer issues and improve overall customer experience.
Stay updated on industry trends, best practices, and product knowledge through ongoing training and professional development.
Assistant Call Center Manager
By DialOps At United States
• Experience in team management and excellent communication skills to inspire and lead your team effectively.
• Experience in customer satisfaction and contact center management.
• Manage operations and handle any customer challenges that may arise, turning them into opportunities for growth.
• Strong analytical skills to identify opportunities for improvement and drive data-based decisions.
• Ability to work independently and remotely, delivering results with dedication and self-motivation.
• Excellent written and verbal communication skills, ensuring clear and professional interactions with customers and team members.
Director, Call Center Jobs
By Tend At Nashville Metropolitan Area, United States
Strong organization & project management skills
Create process and implement platform for cataloging institutional knowledge across all of Tend’s research and insights
Work closely with marketing, design, digital product, CPG, in studio operations, MX, HR to improve Tend’s member and staff experience
This role reports to the VP of Member Experience
6 to 10 years of progressive experience with customer experience measurement, conversion optimization, and customer engagement.
Experience leading large teams and highly cross functional roles
Sr Project Director-Call Center
By Maximus At Columbia, South Carolina Metropolitan Area, United States
Strong communicator, management/leadership skills, organizational, planning and project management.
Review management, productivity, and financial reports and studies to ensure program objectives are met.
Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches and whitepapers and concept development.
Performs other duties as may be assigned by management.
Manage external and internal customer relationships to include high ranking state and local government officials.
Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.
Call Center Director Jobs
By Tend At Nashville Metropolitan Area, United States
Strong organization & project management skills
Create process and implement platform for cataloging institutional knowledge across all of Tend’s research and insights
Work closely with marketing, design, digital product, CPG, in studio operations, MX, HR to improve Tend’s member and staff experience
This role reports to the VP of Member Experience
6 to 10 years of progressive experience with customer experience measurement, conversion optimization, and customer engagement.
Experience leading large teams and highly cross functional roles
Legal Assistant - Call Center
By Blitt & Gaines Law Offices At Naperville, IL, United States
Receive inbound calls from employers and banks regarding wage & bank garnishments for the 6 states.
Perform outbound calls to employers and banks for interrogatory responses and money follow up.
Some faxing & generating letters to employees.
Excellent oral & written communication
Proficient in Microsoft Excel & Word
MUST be comfortable on the phone & making calls
Bilingual Call Center Assistant
By Planned Parenthood of the Rocky Mountains, Inc. At , Denver, Co $19.23 - $21.10 an hour
You are a high school graduate (or equivalent) with previous call center, customer service, healthcare, reproductive health, or Planned Parenthood experience.
RESPONSIBLE TO: Call Center Manager /Director
If you are Bilingual (English/Spanish) that is a bonus.
Schedule: Mon - Fri, 8:00a - 6:00p
$19.23 - $ 21.10 Per hour.
KEY APPROACHES TO THE WORK:
Call Center Assistant Director
By Bookman Consulting At Las Vegas, NV, United States
Must have a background in customer service and management, and have excellent communication skills
Must have experience in large intake facilities (or similar industry), managing 50+ people
Must have experience dealing with customers and trouble-shooting issues
Must have experience handling confidential, personal, and sensitive information in a fast-paced environment
Salary likely between $100 - $120K on the base + bonus potential, benefits, and PTO
Must have the ability to navigate, and coordinate, with multiple internal stakeholders