Business Analyst With Customer Experience Jobs

10% Maintain/increase product & process knowledge in order to appropriately score and judge key interaction components

Experience in the window coverings industry

Excellent Communications skills, both oral and written

Must demonstrate exemplary organizational skills

Minimum Years Of Work Experience

10% Function as a liaison between operations and support departments to ensure systems and reporting are functional and accurate

Experience working with technical teams, such as product managers, enterprise architects and software developers preferred.

Experience with matrixed managed business stakeholders, work cross-functionally with roles outside of direct report authority preferred.

This role does not manage people

Four years of related experience can be used in lieu of a Bachelor’s degree.

2 years of experience working in a sales and marketing automation platform and CRM, preferably MS Dynamics and Marketo, preferred.

Experience in querying and building general workflows preferred.

Preferred software experience in Azure DevOps, Jira, Axure, Adobe Analytics, Google Tag Manager, and Tealeaf (not mandatory, but beneficial).

Strong organizational skills to manage multiple projects simultaneously.

Preferred experience with Azure DevOps, Jira, Axure, Adobe Analytics, Google Tag Manager, and Tealeaf (not mandatory, but advantageous).

Collaborate with stakeholders to gather and document business requirements, develop functional and technical solution documents, software requirement specifications, and wireframes.

Demonstrate strong organizational skills to handle multiple projects simultaneously.

Experience working with agile methodologies and serving as a Product Owner or Product Lead.

This job is an individual contributor, reporting directly to the Process Excellence Manager within Clinical Technology Experience.

Excellent communication skills, with an ability to translate data into actionable insights

Demonstrated ability to engage with other functional business areas outside of clinical informatics – including finance, contracting, Marcom, and operations.

Strong communication skills, including the ability to speak clearly to a group of people

Knowledgeable on technology trends, excited to help craft the future of healthcare

Schedule: Full time. 8-hour day shift, Monday-Friday

5 years of proven experience in an analyst, technology, or product owner role passionate about digital solutions and developer experience.

Experience driving product execution and delivery on cross-functional projects involving business, design, and technology teams.

The Expertise And Skills You Bring

Align our critical business capability platforms against key digital efforts across the firm.

Collaborate with technology, architecture and business leaders to define, prioritize, and deliver the most impactful work.

Bring visibility of platform adoption and effectiveness using both qualitative and quantitative methods.

5 years of proven experience in an analyst, technology, or product owner role passionate about digital solutions and developer experience.

Experience driving product execution and delivery on cross-functional projects involving business, design, and technology teams.

The Expertise And Skills You Bring

Align our critical business capability platforms against key digital efforts across the firm.

Collaborate with technology, architecture and business leaders to define, prioritize, and deliver the most impactful work.

Bring visibility of platform adoption and effectiveness using both qualitative and quantitative methods.

3 years of business client management experience

Individual with CX experience would be preferred.

5 years Business analysis experience

5 years Project coordination experience

Strong communication skills - written, verbal, presentation

At least 2 years of Market analysis and research experience

· Process-oriented mindset, with solid organizational and project management skills.

· Document business requirements and project manage development efforts across self-care assets and agent tools.

· Education Enrichment up to $5,000 per year for qualified employees

· Track, prioritize, escalate, and manage issues to ensure prompt resolution of production issues impacting self-service channels.

· Relevant experience with using and developing self-service channels, website navigation, and user experience preferred.

· Cable Communications experience preferred

· 7+ year’s Business Analyst experience in financial services or asset management technology

· Understanding of trade lifecycle and investment management operating model

Title: Business Analyst with Trading Experience

· Experience working in Agile and waterfall project environments

· Excellent organizational skills and ability to handle multiple projects and timelines while being detail oriented

· Strong verbal and written communication skills

Participate in all Customer Experience reporting responsibilities for theScore Bet, Barstool Sportsbook, and Penn Entertainment Properties

Post-secondary education in business, economics, or communication

Previous experience in Customer Support with exposure to analysis and issue resolution and tracking

Competent analytical, investigative, problem solving, and planning skills

Ability to understand operational business processes, experience in activity tracking and reporting

Knowledge and proficiency with Zendesk Explore and Looker

Quality Analyst with Cloud Experience

· Hands on experience in UI Automation and API Automation.

· Good working knowledge of databases.

· Experience in writing Automation frameworks for UI/API/ for cloud

who has handled large QA initiatives.

· Understanding of Cloud tools is an advantage.

Lead VoE meetings for assigned journeys each reporting cycle to share findings with associated stakeholders in Product Management and Software Engineering.

Experience leveraging customer feedback data to drive business decisions and improvements for enhancing customer, employee, and product experiences

Experience creating and presenting data reports for Product and Software Engineering teams/stakeholders/executives

Passionate about the customer experience (CX)

Organizational skills to coordinate multiple tasks and project; must be detail-oriented

Must be able to use deep problem-solving skills to unpack issues/questions and develop relevant solutions

• Interpersonal skills: Effective verbal and written communications and the ability to work/collaborate effectively with others.

• Bachelor’s degree in Business Administration or similar work experience

• 3+ year’s relevant experience

• Ability to gather and work with multiple datasets

• Will be able to mine data for trends or discrepancies and make recommendations based on conclusions

• Superior attention to detail is essential while reviewing large numbers of evaluations of contact center associates

Person should also have experience in Requirements gathering from business users.

Minimum 3-5 years of experience as Business Analyst for Software Projects

Along with writing good user stories, they will be involved in follow-ups for requirements clarifications with business users and SME’s.

A diploma or Bachelors degree or equivalent in IT, BA certification is an asset but not required.

Experience using Azure or JIRA for creations, Epics, Features and User Stories.

Person will be reporting to Onsite Lead and will work closely with the client IT and user teams.