Box Office Staff Jobs

Schedule, lead, and train seller staff; manage time cards

Provide accurate information on all Chase Center offerings, including premium amenities, suites, loges, clubs, restaurants, hospitality areas, etc.

Minimum 3 years of customer service, ticket sales, or administrative work experience

Experience handling large volumes of cash

Computerized ticketing experience (e.g. Ticketmaster and/or Archtics)

Strong attention to detail, judgment and decision-making skills

Minimum Qualifications, Education and Experience

Communicates system problems, concerns, and make recommendations from a user’s perspective regarding computer based system (Konami) and program management to MIS.

Ability to exercise personnel management practices and exhibit strong motivational commitment to the organization.

Ability to communicate with management, subordinates, and customers.

The ability to identify fraudulent activity and report to security, Gaming Commission, and management accordingly.

Coordinates information reports and/or custom managerial reporting requests.

Perform additional responsibilities as assigned.

One year of related supervisory experience and Ticketmaster experience required.

Resolve customer issues to maintain and promote excellent guest relations.

Implement Box Office policies and procedures.

Join the best game in town!

Exceptional customer service and communications skills (both written and verbal)

Cash handling functions, confirming prices

Assisting customers with their ticket and gift card purchases

Operating a cash register, answering phones

Ensures that unauthorized persons are not operating their assigned cash register and keeps passwords confidential

Ensures guests are waited on quickly, efficiently and in a pleasant manner

Process subscriptions, exchanges, tickets, comps, group sales, refunds, donations, and gift cards using Tessitura (Boston Ballet’s customer relation management database)

Computer skills with the ability to use Microsoft Office, Excel, and Word. Experience with Tessitura a plus

Bachelor’s Degree or relevant experience preferred

Minimum of 1 year of experience in sales and customer service

Strong customer service skills; professional, enthusiastic, and accurate with numbers and details

Balance and reconcile sales/exchange activities daily

Experience with front of house/box office

Theater Manager software support (e.g., posting shows)

Experience scheduling staff for events

Compensation: $21.40 – 32.80/hr, depending upon experience

Duties and responsibilities include, but are not limited to:

Support to box office operations and ticket sales including evenings and weekends for events

Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.

Assist Manager/Supervisor in reconciliation of cash drawers and ticket stock

Assist Manager/Supervisor in distributing accurate daily ticket counts to Artist Representatives

Assisting Manager & Supervisor with internal Ticket Orders and Reports

Prompt, courteous and knowledgeable customer service both in person and over the phone

Work with Guest Services/Operations on any ADA requirements

Adhere to proper data management standards in Tessitura to ensure database and institutional information are up to date.

Strong computer skills and knowledge of Microsoft Office Suite. Must be comfortable working at a computer for extended periods of time.

Strong organizational skills, attention to detail and ability to multi-task in fast paced environments.

Excellent written and verbal communication skills.

Key duties of the House Manager include, but are not limited to:

Sell and process all ticket sales in Tessitura, including single tickets, subscriptions, and exchanges.

Demonstrates our One Team philosophy of Passion, Accountability, Customer Focus, and Teamwork.

Handle outbound and inbound will call requests.

Sell tickets using AXS ticketing software.

Interact with guests to answer questions and resolve ticketing issues.

Ability to handle cash and credit card transactions while keeping the cash drawer balanced.

Maintain and stock supplies for the Box Office windows.

Strong time management and organizational skills

Game night responsibilities include answering the Pensacola Baseball incoming sales line, assisting with sales initiatives, and/or prospecting clients at the stadium.

Gain expertise knowledge of current TicketReturn ticketing system to answer questions and troubleshoot any technical/customer issues

Strong team work skills as well as the ability to work independently and self-motivate

Excellent communication skills, both oral and written

Some experience with PowerPoint and Photoshop

Performs all functions associated with hiring, training, utilization, and evaluation of Box Office personnel; recommends disciplinary action.

Builds and maintains events for venues in the Ticketmaster system to ensure correct pricing and current promotions.

Schedules and supervises employees’ day-to-day and event tasks to ensure customers’ needs are met in a timely fashion.

Monitors email for incoming event changes and promoters’ instructions for events to ensure that all requests are addressed.

Monitors venues day of show to ensure proper floor set and smooth customer flow.

Prepares financial statements and event settlement sheets; orders checks or wires for payment of event settlement.

OR Any equivalent combination of education and experience.

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness

Will reconcile ticketed events, including completing all necessary tabulations and reporting requirements.

Education: High school graduation or equivalent AND

DEPARTMENT: Ogden Eccles Conference Center

Will maintain both computer and physical files for ticketed events.

Resolved issues when they arise and escalate concerns to management, if necessary.

Processes orders at the ticket window.

Provides excellent customer service to fans.

Provide information and assistance regarding present and future games/events.

Understand and demonstrate an understanding of stadium policies and procedures.

Ability to learn and operate the SeatGeek ticketing system.

Experience operating an online ticket sales system; finance reporting; and experience in customer relations

High School diploma or equivalencies

At least one year of live events operations or box office work

Disability Accommodations | OEOC | University of Arkansas (uark.edu)

Please do not send to listed recruitment contact.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Experience in Box Office / Ticketing Management

Experience in Prioritizing, Time Management & Multitasking

Interact with artist, record label, management and band tour accountant. Provide reports as necessary.

Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise

Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.

Leadership, Management and Customer Service

Math and reading skills, articulate sales voice and experience regarding the handling of money.

Responsibilities include answering phones, assisting with subscription and single ticket sales and occasional performances.

Possess strong customer service skills, great attention to detail and share a courteous attitude toward staff and patrons.

Provide all guests a positive first impression by offering superior, individualized and courteous guest service

Complete and submit deposits to Finance daily

1-2 years of customer service experience (previous box office experience preferred).

Maintain order, ensure adherence to safety rules, and share any safety concerns with management.

Strong relationship building and communication skills

Excellent verbal and written communication skills

Sell and collect admission tickets and passes from patrons at events.

Greet guests attending events who come to the box office.

Examine tickets or passes to verify authenticity, using criteria such as color or date issued.

Perform other duties and responsibilities as assigned by Box Office Manager or other management.

Create, complete, and manage accurate and timely reports, including daily ticket counts as needed.

Skilled in guest relations, phone etiquette, and cash handling in a multi-tasking environment

Entry level knowledge of basic computer operations, web-based applications and Point of Sales systems

Prior Ticketmaster HOST and Archtics experience is preferred

Processing of ticket orders via internet, phone, email, and fax.

No previous experience is needed

Operates cash register, computer, and adding machine.

Takes orders in person and by phone.

Correctly counts back change as needed.

Provides customer service to patrons. Operates cash register, computer, and adding machine.

Other duties may be assigned: