Box Office Representative Jobs

Description:

The heart of Boston Ballet is the human experience. Through our living and breathing art, we forge human connections—between artist and attendee, teacher and trainee, friend and newcomer, one's outer and inner self. We believe that the community of employees that makes dance possible is better together when talented individuals with varied life experiences, identities, races, cultures and ideas are welcomed, encouraged, and heard.

Boston Ballet is deeply committed to diversity, equity, and inclusion at all levels of the organization in order to realize our vision of a company, school, and community that is welcoming to all. The Box Office Representative is a part-time, front-line, non-exempt position that is responsible for selling single, group, and subscription tickets for Boston Ballet performances and for providing excellent customer service and accurate information to all patrons.

ESSENTIAL DUTIES

• Balance and reconcile sales/exchange activities daily
• Responsible for staying organized and aware of Box Office policies and general Boston Ballet information to accurately respond to customer inquiries, questions about subscriptions or ticket and discount information, performance schedule, casting, and special events
• Work at the theatre in the Box Office during performance weeks to process sales, distribute tickets, and resolve customer issues
• Perform various administrative tasks: dispense tickets in person and via mail, package subscriptions, accurately file orders
• Process subscriptions, exchanges, tickets, comps, group sales, refunds, donations, and gift cards using Tessitura (Boston Ballet’s customer relation management database)
• Receive and respond to inbound calls, messages, and emails with a high level of customer service and a focus on being friendly, energetic patient, and empathetic, and with a strong ability to problem solve difficult situations

Please be sure to include a cover letter with your resume when you submit an application in order to be considered for the position.

Requirements:

• Flexible, positive attitude with ability to multi-task and problem solve in a fast-paced and collaborative environment
• Strong customer service skills; professional, enthusiastic, and accurate with numbers and details
• Computer skills with the ability to use Microsoft Office, Excel, and Word. Experience with Tessitura a plus
• Some evenings and weekends required during performance weeks
• Bachelor’s Degree or relevant experience preferred
• Minimum of 1 year of experience in sales and customer service
• Enthusiasm to contribute to a work environment that strives for diversity, equity, and inclusion