Box Office Coordinator Jobs

Schedule, lead, and train seller staff; manage time cards

Provide accurate information on all Chase Center offerings, including premium amenities, suites, loges, clubs, restaurants, hospitality areas, etc.

Minimum 3 years of customer service, ticket sales, or administrative work experience

Experience handling large volumes of cash

Computerized ticketing experience (e.g. Ticketmaster and/or Archtics)

Strong attention to detail, judgment and decision-making skills

OR Any equivalent combination of education and experience.

BENEFITS: Health, Dental, Vision, Retirement, 401k match, Sick/Vacation, Life Insurance, Short-term Disability, Accident, Critical Illness

Will reconcile ticketed events, including completing all necessary tabulations and reporting requirements.

Education: High school graduation or equivalent AND

DEPARTMENT: Ogden Eccles Conference Center

Will maintain both computer and physical files for ticketed events.

Resolved issues when they arise and escalate concerns to management, if necessary.

Processes orders at the ticket window.

Provides excellent customer service to fans.

Provide information and assistance regarding present and future games/events.

Understand and demonstrate an understanding of stadium policies and procedures.

Ability to learn and operate the SeatGeek ticketing system.

Experience in Box Office / Ticketing Management

Experience in Prioritizing, Time Management & Multitasking

Interact with artist, record label, management and band tour accountant. Provide reports as necessary.

Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise

Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.

Leadership, Management and Customer Service

No previous experience is needed

Operates cash register, computer, and adding machine.

Takes orders in person and by phone.

Correctly counts back change as needed.

Provides customer service to patrons. Operates cash register, computer, and adding machine.

Other duties may be assigned:

Interact with artist, record label, management and band tour accountant. Provide reports as necessary.

Work with Premium Seat Sales/VIP team on Upsells, inventory management and any other tasks as they arise

Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)

Facilitate open communication with the Box Office Manager, staff and all other venue departments

Assist manager with staff evaluations (training, 90-day, annual)

Assist Manager on reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.

Position may require 3rd Party venue coverage offsite which will include night of show management, staffing and providing equipment needs.

Knowledge of Phone & In Person Customer Service

Entry level knowledge of Microsoft Applications (Outlook, PowerPoint, Excel, etc.)

Experience in working in live entertainment operations

Experience in identifying counterfeit cash / ID’s

Ensure compliance with ADA ticket laws

Exceptional customer service and communications skills (both written and verbal)

Cash handling functions, confirming prices

Assisting customers with their ticket and gift card purchases

Operating a cash register, answering phones

Ensures that unauthorized persons are not operating their assigned cash register and keeps passwords confidential

Ensures guests are waited on quickly, efficiently and in a pleasant manner

Assist with other functions as instructed by the General Manager or a member of the management team

Possess strong interpersonal, verbal, and written communication skills;

Willing and motivated to learn new skills and tasks to meet the changing demands of the industry;

Complete transactions by greeting each guest, identifying the guest's request, completing loyalty transactions and thanking the guest;

Ensure the security of all box office cash and tickets;

Communicate and enforce various theatre policies including location specific Curfew Policies;

Customer service & management experience preferred

Strong organizational and time management skills

Database Management – lead generation/prospecting, developing a database

Promote a positive fan experience by interacting with our fans in all areas of the ballpark

Must be a team player with strong leadership and communication skills

Sales & Marketing –cold-calling, delivering a sales pitch, closing the sale

Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.

Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws.

Processes promoter, group and venue ticket orders, handles Will-Call window according to procedures, or other related duties as assigned by Manager.

Carries out supervisory responsibilities in accordance with all policies and applicable laws.

Have working experience with computer ticket systems; experience with Ticketmaster, Presence, Archtics, TM1 and mobile ticketing a plus.

Have experience with the principles and techniques of supervision and training.