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Box Office Coordinator Jobs

Company

ASM Global
Address , Houston, Tx
Employment type FULL_TIME
Salary
Expires 2023-07-10
Posted at 1 year ago
Job Description
Summary
ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Full-Time Box Office Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Full-Time Box Office Coordinator to join our Box Office team. Under direct supervision, the Box Office Coordinator supervises Ticket Sellers and assists with the overall direction, coordination, and evaluation of the Box Office. Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.
Essential Duties and Responsibilities
Include the following:
  • Builds events for on sale in a timely fashion.
  • Files various records and reports.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most Box Office questions without assistance.
  • Processes promoter, group and venue ticket orders, handles Will-Call window according to procedures, or other related duties as assigned by Manager.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Carries out supervisory responsibilities in accordance with ASM Global's policies and applicable laws.
  • Completes daily ticket sales report. Keeps accurate daily balance sheet of cash received and tickets sold, balances sales and change bank and submits cash to Box Office Manager for audit.
  • Assists in vault area as needed.
  • Accurately dispenses tickets as requested by patrons and accepts payment and makes change accurately.
  • Updates and coordinates all event information for Ticket Sellers.
  • Efficiently and courteously answers questions concerning prices, seating and events and gives information concerning coming attractions.
  • May perform other duties as assigned.
  • Assists in training employees, scheduling, planning, assigning, and directing work, appraising performance, disciplining employees in conjunction with Human Resources, addressing employee complaints and resolving problems.
  • Opens and or closes ticket window as required.
  • Supervises, instructs, and trains Ticket Sellers in proper selling procedures.
Supervisory Responsibilities
  • Carries out supervisory responsibilities in accordance with all policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to input data into a computer to record sales transactions.
  • Knowledge of supervisory principles and practices and ability to coordinate staff.
  • Have experience with the principles and techniques of supervision and training.
  • Ability to count money and make change accurately.
  • Have working experience with computer ticket systems; experience with Ticketmaster, Presence, Archtics, TM1 and mobile ticketing a plus.
  • Organize and prioritize work to meet deadlines.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.
  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
Education and/or Experience
  • Box Office or Guest Services background preferred.
  • High school diploma or GED and one (1) to three (3) months related experience and/or training or equivalent combination of education and experience.
Skills and Abilities
  • Remain flexible and adjust to situations as they occur.
  • Work in a fast-paced environment.
  • Work independently, exercising judgment and initiative.
Computer Skills
  • Experience in computerized ticket systems preferred.
  • Operate a personal computer using Ticketmaster, Outlook, Windows, Word, Excel and other standard office equipment.
Other Qualifications
  • Be licensed to operate a motor vehicle in the United States.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
To Apply
Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.
Only the first 150 resumes received will be considered.
Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department (832)667-1803.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.