Register
Recruit Create CV

Benefits Customer Service Associate Jobs in New York

Customer Care Leader - Benefits
By Gusto At New York City Metropolitan Area, United States
Leader of change management in planning and facilitating organization-wide improvement to the customer experience
3 - 6 years minimum of people management experience in CX and technology
Proven experience working in Healthcare Benefits environments
Solicit regular internal and external customer feedback to lead continuous process improvements to the customer experience
Work cross-functionally with other CX teams and shared services to deliver improvements to the Gustie and the overall customer experience
3+ years of leadership experience, preference for experience leading leaders : setting strategic vision, and empowering high-performance teams
Associate, Benefits Jobs
By Mediabrands At New York City Metropolitan Area, United States
· Manage our AskBenefits mailboxes for all US Mediabrands and Kinesso employees
· Draft employee benefit letters for confirmation of benefits start or termination dates
· Draft benefits-related communication for Mediabrands employees (eg, Open Enrollment, Monthly Newsletter, etc.)
· Act as liaison between employee inquiries and the IPG Benefits department
· Handle inquiries and complaints to ensure quick and courteous resolution for various employee benefit programs
· Bachelor’s degree or relevant work experience

Do you have a passion for providing exceptional customer service? We are looking for a Customer Service Associate to join our team and help us provide our customers with an outstanding experience. As a Customer Service Associate, you will be responsible for responding to customer inquiries, resolving customer issues, and providing exceptional customer service. You will also have the opportunity to take advantage of our competitive benefits package, including health insurance, paid vacation, and more. If you are looking for an exciting opportunity to join a growing team, apply today!

Overview Benefits Customer Service Associates provide customer service to individuals and employers who are enrolled in benefit plans. They are responsible for answering questions, resolving issues, and providing information about benefits and services. They also help employers understand their benefits and assist them in making decisions about their plans. Detailed Job Description Benefits Customer Service Associates are responsible for providing customer service to individuals and employers enrolled in benefit plans. They answer questions, provide information, and resolve issues related to benefits and services. They also help employers understand their benefits and assist them in making decisions about their plans. They may also provide technical support for benefit-related software and systems. Job Skills Required
• Excellent customer service skills
• Knowledge of benefit plans and services
• Ability to explain complex information in a clear and concise manner
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications
• Knowledge of customer service software and systems
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of benefit plans and services
• Ability to explain complex information in a clear and concise manner
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications
• Knowledge of customer service software and systems
Job Knowledge
• Knowledge of benefit plans and services
• Knowledge of customer service software and systems
• Knowledge of Microsoft Office applications
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience working with benefit plans and services
Job Responsibilities
• Answer customer inquiries and provide information about benefit plans and services
• Resolve customer issues related to benefit plans and services
• Assist employers in understanding their benefits and making decisions about their plans
• Provide technical support for benefit-related software and systems
• Document customer interactions and maintain accurate records
• Maintain customer service standards and ensure customer satisfaction