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Benefits Customer Service Associate Jobs in Iowa

Benefits Associate Jobs
By Protect Democracy At , Remote $58,916 - $64,528 a year
Proven experience tracking, prioritizing, and balancing a diverse set of responsibilities with competing deadlines.
Experience with benefits administration, human resources, or payroll.
Assist with the administration and auditing of several benefit programs, including FSAs, 401k, health care, and more.
Help ensure Protect Democracy’s compliance with state-based requirements, which includes collecting and managing large amounts of data.
Develop, implement, and test innovative strategies to educate and engage team members on benefits and wellness resources.
Coordinate with our benefits vendors, including our health insurance brokers and COBRA implementation support team.
Unemployment Benefits Associate Jobs
By State of Iowa - Executive Branch At Des Moines, IA, United States
Excellent time management, attention to detail
Manages high-volume of inbound and outbound calls in a timely manner, in a call-center environment.
Excellent communications skills, both verbal and written; communicate in courteous manner with customers and coworkers.
Able to prioritize, manage deadlines and work well under pressure
Problem solving abilities, and able to understand complex subject matter of information
Perform basic math to determine amounts of payments, overpayments, underpayments, and re-qualifications.

Do you have a passion for providing exceptional customer service? We are looking for a Customer Service Associate to join our team and help us provide our customers with an outstanding experience. As a Customer Service Associate, you will be responsible for responding to customer inquiries, resolving customer issues, and providing exceptional customer service. You will also have the opportunity to take advantage of our competitive benefits package, including health insurance, paid vacation, and more. If you are looking for an exciting opportunity to join a growing team, apply today!

Overview Benefits Customer Service Associates provide customer service to individuals and employers who are enrolled in benefit plans. They are responsible for answering questions, resolving issues, and providing information about benefits and services. They also help employers understand their benefits and assist them in making decisions about their plans. Detailed Job Description Benefits Customer Service Associates are responsible for providing customer service to individuals and employers enrolled in benefit plans. They answer questions, provide information, and resolve issues related to benefits and services. They also help employers understand their benefits and assist them in making decisions about their plans. They may also provide technical support for benefit-related software and systems. Job Skills Required
• Excellent customer service skills
• Knowledge of benefit plans and services
• Ability to explain complex information in a clear and concise manner
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications
• Knowledge of customer service software and systems
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of benefit plans and services
• Ability to explain complex information in a clear and concise manner
• Excellent problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office applications
• Knowledge of customer service software and systems
Job Knowledge
• Knowledge of benefit plans and services
• Knowledge of customer service software and systems
• Knowledge of Microsoft Office applications
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Previous experience working with benefit plans and services
Job Responsibilities
• Answer customer inquiries and provide information about benefit plans and services
• Resolve customer issues related to benefit plans and services
• Assist employers in understanding their benefits and making decisions about their plans
• Provide technical support for benefit-related software and systems
• Document customer interactions and maintain accurate records
• Maintain customer service standards and ensure customer satisfaction