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Associate Help Desk Analyst Jobs

Help Desk Analyst Jobs
By University of Florida At , Gainesville, 32611, Fl $18 - $20 an hour
In addition to paid time off, the University of Florida offers a very competitive benefits package.
$18 to $20 an hour; commensurate based on education and experience.
The ideal candidate will possess the following experience and skills:
Works with core service providers to ensure that the help desk can provide knowledgeable, timely, and friendly support to campus end-users
Experience providing direct customer support
Typically has 2 to 5 years of IT work experience, including managing projects
Help Desk Analyst Jobs
By SUNY Upstate Medical University At , Syracuse, 13210, Ny
Opening on: Jun 26 2023
TH Instructional Support Associate, NSSL2
UUP (State University Professional Services Unit)
We are an Equal Opportunity Employer.
Help Desk Analyst (Remote)
By Motion Recruitment Partners LLC At Oklahoma City Metropolitan Area, United States
Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
1 year of technical help desk call center experience in an enterprise environment.
Salary: $19.33 - $19.33 / hour
Function: End User Technical Support
Acts as representative of technical services to its customers.
Initiates, escalates, or resolves problem tickets and/ or service requests.
Help Desk Analyst Jobs
By Alderson Loop At Owings Mills, MD, United States
Help Desk / Customer Support / Desktop Support Internship or 1 - 2 years of prior experience in a relevant position
Must have prior call center environment experience
Prior experience working in a fluctuating pace environment
Working knowledge and familiarity with the Microsoft suite of Office Products
Ability to communicate clearly and confidently by phone and in writing
Motivated toward delivering high levels of Customer Service
Associate Help Desk Analyst, Weekend Shift
By Credit Acceptance At , Remote $40,847 - $46,292 a year
Executes incident management for system issues, adhering to established process and SLAs.
Basic knowledge using and troubleshooting Windows 10, Office 365, and Adobe
Basic knowledge using and troubleshooting hardware such as laptops, desktops, and printers
Experience working in a corporate Help Desk or call center environment
Pursuing or achieved at least one certification such as MCP, MTA, HDI-HDA, ITIL Foundations, or CompTIA A+
Basic knowledge using and troubleshooting SharePoint
Help Desk Analyst Jobs
By AGILIANT At Greater Seattle Area, United States
Provide an exceptional customer service experience
Identify major incidents and immediately escalate to the Help Desk Manager
Remotely assist users through desktop sharing
Thoroughly document customer interactions in the ticketing system to maintain knowledgebase and reduce resolution time
At least 2 years’ experience in IT Help Desk services
Exceptional written and oral communication skills
Help Desk Analyst Jobs
By SourcePro Search, LLC At Newark, NJ, United States
Experience with several software programs (in particular Windows 10, Office 2016, Office 365, iManage);
Basic administration of E-Mail, Distribution lists, Active Directory - new hire set ups; Troubleshoot remote user connection issues;
Manage, support, troubleshoot and repair hardware including printers, Macs, PC's;
Strong organizational and interpersonal skills;
Strong oral and written communication skills;
Ability to quickly learn new technology and develop computer skills as required to meet user demand;
Help Desk Analyst Jobs
By Robert Half At Somerset, NJ, United States
Comprehensive knowledge of Mobile Device Management
Escalate tickets when necessary and work with second level support, management, or third parties acting as incident manager driving towards resolution
Assist clients with LMS (learning management systems (Sumtotal)), Web Conferencing Tools and ensure error resolution
Resolve incoming requests for assistance from clients via telephone and email utilizing excellent customer service and communication skills
Experience with MS Windows 10
Demonstrated knowledge of Desktop deployment
Help Desk Analyst Jobs
By A.C.Coy Company At Exton, PA, United States
Obtain and/or maintain Dell TechDirect certification to interface with Dell, Inc. directly for support and repairs
Minimum of three (3) years of experience in information technology
Industry certification on hardware and software is preferred
Help Desk Analyst is responsible for being the first point of contact for requests of IT support at the client
Expected to be able to support and troubleshoot end user devices including workstations, laptops, and cell phones
Interact with team members in the department from different levels to provide support on Work Orders and projects
Help Desk Analyst 2 Jobs
By Comtech Global, Inc At Columbus, Ohio Metropolitan Area, United States
Preferred Education: 4-year college degree in field of specialty or equivalent education and experience combined.
•Write software and hardware evaluation and recommendations for management review.
3 to 5 years field experience
•Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
•Experienced with a variety of call-tracking software and systems.
•Reads trade magazines and engages in independent study to maintain current industry knowledge.
Help Desk Associate Jobs
By Atlas Search At New York City Metropolitan Area, United States
Microsoft Active Directory user and group management.
Contribute to internal IT and end-user knowledge base content.
Microsoft System Center Configuration Manager (SCCM).
Collaborate with all areas of IT to deliver exceptional in-house service and support.
Prioritize both incident and service requests.
Escalate incidents and problems as necessary.
Help Desk Analyst Jobs
By Om Computers At Harrisburg, PA, United States
•Experience with call tracking and ticketing software
•Ability to support users with limited knowledge of computers, software, hardware, and systems
•Above average communication skills and telephone manner.
•Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 365
•Experience with using and troubleshooting Office 365 within a network environment (permissions, calendar sharing, delegation)
•1+ years previous IT Service Desk and/or Call Center experience required.
Help Desk Analyst Jobs
By SolutionSavvy At Schaumburg, IL, United States
Bachelor's degree in an IT, Business, or related discipline or equivalent experience
Ability to obtain CompTIA Security + Certification within 3 months of joining IPPS-
Rapidly answer frequently asked questions or provide solutions to common problems to optimize support and meet required service levels.
Follow Standard Operating Procedures and provide consultative and analytic problem solving.
Documented all customer interaction along with incident status and solutions.
May require shift work in support of a 12x7 service level excluding Federal holidays and critical incident support on-call if requested.
Help Desk Analyst Ii
By Amtec Inc. At Charlotte, NC, United States

Provide first-tier basic technical support to end users on issues of basic computer operations, including password reset, ticket escalation, basic troubleshooting and error messages. Provide ...

Help Desk Analyst Jobs
By ProKatchers LLC At Los Angeles, CA, United States
• 5 to 7 years' IT experience.
• 5 years Experience in Desktop and/or Service Desk Support.
• Must demonstrate excellent customer service, written & verbal communication skills.
• High School Diploma is a MUST!
• Deep understanding of help desk processes.
• Triage, track & monitor ticket progress per required SLA & follow escalation procedures.
Remote: Help Desk Analyst //Pay Rate: $28.67/Hr
By Stellar Professionals At United States
Experience working in a Help Desk environment
Associate Degree and 3 years of help desk experience or High School Diploma and 5 years of help desk experience
Applicant must have 5 years of relevant experience with the following:
Help Desk Analyst Jobs
By Avacend Inc At Atlanta, GA, United States
High School diploma with 5 years of help desk experience
Associate Degree with 3 Years of help desk experience
Experience working in a Help Desk environmentrequired
Experience in Microsoft Office Required
Experience in customer service Required
Role / Title: Help Desk Analyst
Help Desk Analyst (3:00Pm-12:00Am Est)
By PNC At Columbus, OH, United States
Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Works with callers and other help desk specialists to resolve normal and unusual information system problems.
Evaluates the efficiency of new tools and utilities, used for help desk services.
Monitors and categorizes incoming calls, analyzes frequently-asked questions and defines procedures.
Participates in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.
Help Desk Analyst Jobs
By Horizon Staffing 2003 At Bethlehem, PA, United States
Maintain a good personal touch and provide a white-glove experience to end-users, offering both on-site and remote support as appropriate.
Familiarity with SCCM (System Center Configuration Manager) is a plus, but not a requirement.
Minimum of 3 years of experience providing Windows support in a helpdesk or similar environment.
Strong knowledge of Windows 10-11 operating systems and proficiency in resolving basic Windows issues.
Excellent customer service skills with the ability to communicate technical information to non-technical end-users effectively.
Experience with PC swaps and rollouts, preferably in an enterprise environment.
Help Desk Analyst Jobs
By firstPRO, Inc At Pennsylvania, United States

Experience working in a quick call center environment

Are you looking for an exciting and rewarding career as an Associate Help Desk Analyst? We are looking for a motivated individual to join our team and provide technical support to our customers. You will be responsible for troubleshooting and resolving customer inquiries, as well as providing technical assistance and guidance. If you are a problem solver with excellent customer service skills, then this is the perfect job for you!

What is Associate Help Desk Analyst Skills Required?

• Excellent customer service and communication skills
• Ability to troubleshoot and resolve technical issues
• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of operating systems
• Ability to work independently and as part of a team
• Ability to multitask and prioritize tasks
• Ability to work in a fast-paced environment

What is Associate Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or equivalent experience
• Experience with help desk ticketing systems
• Experience with remote access tools

What is Associate Help Desk Analyst Knowledge?

• Knowledge of Windows and Mac operating systems
• Knowledge of Microsoft Office Suite
• Knowledge of network systems and protocols
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices

What is Associate Help Desk Analyst Experience?

• Previous experience in a help desk or customer service role
• Previous experience with troubleshooting and resolving technical issues

What is Associate Help Desk Analyst Responsibilities?

• Respond to customer inquiries via phone, email, and chat
• Troubleshoot and resolve technical issues
• Provide technical support and guidance to customers
• Document customer interactions and technical issues
• Monitor and maintain help desk ticketing system
•